Associate Director

About QC Servion

QC Servion is the centralized hub for human resources, change management, program management, sales & marketing, safety, administration, legal, and accounting services across the QC Ecosystem.

We provide comprehensive operational support that empowers our companies to focus on growth, innovation, and excellence, while ensuring employees thrive in safe, engaging, and well-managed environments.

The entities in our ecosystem include DLB Associates, Galtra Solutions, AI2IO, Fluid2Chip, CEQEL Critical Commissioning, and 2AI-DC Integrators. Collectively, we deliver services across the data center industry.

Position: Associate Director, Supply Chain Program Manager

Position Location: Remote - work virtually from anywhere in the United States

Salary

QC Servion recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.  

Job Summary

QC Servion, in support of Galtra Solutions, is seeking an Associate Director, Supply Chain Program Manager to lead the execution of large-scale supply chain and product deployment programs.

This role sits within the Enterprise Program Governance Management Office (PgMO) and serves as the dedicated program leadership resource supporting Galtra's Supply Chain organization. The position will partner closely with Galtra leadership to manage the lifecycle of strategic programs from customer commitment through manufacturing, logistics, deployment, commissioning, customer acceptance, and closeout.

The successful candidate will serve as the operational owner of complex programs after a project is sold, coordinating internal stakeholders, suppliers, contract manufacturers, logistics providers, installation teams, commissioning partners, and executive leadership to ensure successful delivery.  

This is a player-coach leadership role. Initially, the individual will directly manage priority programs while helping establish and scale Galtra's program management function. Over time, the role is expected to build and lead a growing team of project and program management professionals.

Essential Functions

Strategic Program Leadership

• Lead complex supply chain and product deployment programs from order release through customer acceptance.
• Develop and maintain integrated schedules, milestones, risks, dependencies, and recovery plans.
• Establish and drive program governance, operating rhythms, reporting, and accountability.
• Serve as the central point of coordination across internal and external stakeholders.
• Drive execution against program objectives, timelines, budgets, and customer commitments.

Manufacturing & Supply Chain Management

• Coordinate activities across contract manufacturers, suppliers, and strategic partners.
• Support supplier qualification, manufacturing readiness, production scaling, and capacity planning efforts.
• Ensure manufacturing schedules remain aligned with customer delivery requirements.
• Partner with Supply Chain, Engineering, Quality, and Operations teams to proactively resolve risks and constraints.
• Support the development of scalable manufacturing and supply chain processes as Galtra grows.

Logistics, Delivery & Deployment

• Oversee logistics planning, transportation, site readiness, delivery coordination, and deployment activities.
• Coordinate installation, startup, and commissioning readiness with internal and external teams.
• Monitor risks related to materials, transportation, schedules, labor availability, and site constraints.
• Ensure smooth transitions between manufacturing, delivery, deployment, and customer handoff activities.

Program Governance & Reporting

• Establish consistent reporting practices and executive visibility into program performance.
• Maintain program documentation, forecasts, action logs, risk registers, and milestone tracking.
• Facilitate regular operating reviews with leadership teams.
• Escalate issues early and drive resolution through cross-functional collaboration.

Team Leadership & Capability Building

• Build and scale Galtra's strategic program management capabilities.
• Lead, mentor, and develop future project and program management resources.
• Establish best practices, frameworks, governance models, and standard operating procedures.
• Support organizational planning, staffing, onboarding, and capability development.

What Success Looks Like

• Successfully assume ownership of Galtra's highest-priority strategic supply chain programs.
• Establish scalable program management processes, governance, and reporting structures.
• Create visibility into program performance, manufacturing readiness, supply chain risks, and delivery status.
• Build strong relationships with manufacturers, suppliers, logistics providers, and ecosystem stakeholders.
• Reduce leadership dependence on day-to-day program coordination through proactive ownership and execution.
• Lay the foundation for a scalable program and project management organization that supports future growth.

Position Requirements

• Bachelor's degree in Supply Chain, Engineering, Manufacturing, Operations, Business, Project Management, or a related field.
• 8+ years of progressive experience in program management, project management, manufacturing operations, supply chain, product deployment, industrial operations, or related environments.
• Demonstrated experience leading complex cross-functional programs involving suppliers, manufacturers, logistics providers, engineering teams, and operational stakeholders.
• Experience managing multiple priorities and driving results without direct authority over all participants.
• Strong program planning, organizational, communication, and stakeholder management skills.
• Experience building processes, governance structures, operating models, or teams within a growing organization.
• Proven ability to manage risk, resolve issues, and maintain execution momentum in fast-paced environments.
• Strong proficiency with Microsoft 365, including Excel, PowerPoint, Teams, and related reporting tools.

Preferred Qualifications

• Supply Chain Program Management experience.
• Contract manufacturing or supplier management experience.
• New Product Introduction (NPI) or product commercialization experience.
• Experience supporting industrial equipment, mechanical systems, HVAC, cooling infrastructure, power systems, or engineered products.
• ERP, MRP, WMS, or other enterprise operations systems experience.
• Familiarity with ISO 9001 quality systems and supplier qualification processes.
• PMP, Lean Six Sigma, or related certifications.
• Data center or mission-critical infrastructure experience.

Physical Demands  

The following physical demands must be met by the employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is: 

• Frequently required to remain in a stationary position. 
• Frequently moving through home office. 
• May occasionally lift up to 20 pounds. 

Travel Requirements

• Up to 25%, this may include travel to any or all 50 US states.
• • Mostly site visits to manufacturers for qualification or equipment Factory Witness Testing (FWT).
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc. 

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option). 
• Flex spending accounts (FSA). 
• Dental and vision plans. 
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26. 
• 401k with company match and self-directed brokerage account option. 
• PTO including additional paid time off during the last week of the year. 
• Company paid life insurance coverage for employees and their eligible dependents. 
• Short and long-term disability, AD&D coverage. 
• Professional development opportunities, tuition reimbursement, and professional licensing assistance. 
• Paid parental leave after one year of employment. 

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is QC Servion's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

EEO

QC Servion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Notice To Third Party Agencies
QC Servion does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to QC Servion in the absence of a signed Service Agreement where QC Servion has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of QC Servion and QC Servion will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.