Technical Services Consultant
Posted on 3/9/2023
Remote in USA
Experience Level
Desired Skills
  • 3+ years experience implementing software solutions and providing technical support to customers (ex. supporting set-up of standard integrations, SSO, connecting to data sources, importing and transforming data, and extracting data through API/web services)
  • Experience integrating with vendors such as Salesforce, ZenDesk, Slack, etc
  • Demonstrated communication, organizational, and analytical skills with a proven ability to work effectively with technical and non-technical resources at multiple levels within an organization
  • Familiarity with identity management security protocols such Single Sign-On (SSO), Multi-Factor Authentication (MFA), etc
  • Knowledge of data models, ETL, and data warehouse processes
  • Experience Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
  • Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout's approach to helping customers see social differently
  • Meet with your Professional Services peer mentor and gather learnings to implement into your role
  • Get to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams
  • Shadow Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field
  • Guide clients through the implementation of base product
  • Gather requirements and help translate them into project deliverables and milestones
  • Develop visual reports, dashboards & apps using Tableau
  • Provide technical guidance to clients during the implementation and post implementation on integrations, SSO and APIs
  • Mentor and train services staff on reporting and technology
  • Become a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work
  • Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet
Sprout Social
Sprout Social creates powerful solutions for social media management.
Company Overview
Sprout Social creates powerful solutions for social media management.