Full-Time
Technical Support Engineer
Security
Updated on 4/16/2024
Enterprise networking hardware and management solutions
Hardware
Junior
San Francisco, CA, USA
Required Skills
TCP/IP
Customer Service
Requirements
- 2-3 years of experience in security technologies and firewall products
- Proficiency in networking protocols (TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, VPN)
- Comfortable with troubleshooting complex network systems, security, and implementation of routing, switching, firewalls, wireless
- Proficiency in customer service and stakeholder management
- Excellent problem-solving abilities
- Experience in programming and automation
- Open to occasional travel (10-15%)
Responsibilities
- Working across the full networking product stack as a subject matter expert for Security, Firewall, and VPN escalations
- Reviewing reported issues and collaborating with internal teams to accurately scope the problem
- Analyzing data and proposing next steps for resolution
- Developing plans to replicate customer issues in lab for faster resolution
- Navigating technical and political conversations effectively
- Collaborating with product and engineering teams to address and remediate issues
- Contributing to the knowledge base through documentation and training
Meter provides Network as a Service (NaaS) for businesses, offering an end-to-end solution for internet, routing, switching, and WiFi. Their approach integrates enterprise networking hardware, ongoing network management, and Meter Cloud technology to deliver fast, reliable, and enterprise-grade networking.
Company Stage
Series B
Total Funding
$85M
Headquarters
San Francisco, California
Founded
2015
Growth & Insights
Headcount