Compensation Overview

Meter’s mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn’t be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn’t have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a turnkey utility, making getting connected in a new space as easy as turning on power or water.

This role is critical to Meter’s success

Our customers choose Meter for a simple, seamless network experience. Our Support Engineering team is critical to meeting this expectation. The team is growing, and we’re hiring for our first specialist to own security escalations and serve as the team’s technical lead. This is a unique opportunity to have an outsized impact in scaling the support engineering function globally. 

This role is based out of our San Francisco HQ office. Our in-office days are Tuesday through Thursday.

You will have an impact by

• Working across Meter’s vertically integrated Network Operating System, serving as the subject matter expert for Security, Firewall, and VPN escalations
• Collaborating with engineering and operations teams to accurately scope and effectively resolve complex and time-sensitive escalations from customers 
• Leveraging your background as a technical lead for a network support, support engineering or related function to impact Meter during this period of rapid business growth
• Developing plans to replicate customer issues in lab for faster resolution
• Tracking individual and team-based KPIs and developing targeted action plans to exceed quarterly and annual goals 
• Contributing to the support engineering knowledge base by developing internal team-facing and external customer-facing documentation
• Troubleshooting complex network systems, security and implementation of routing, switching, firewalls, wireless and resolving network issues
• Bringing excellent customer service and stakeholder management skills to this role, including the ability to lead and navigate technically complex, high stakes conversations

Learn more about how we operate and some of our work

• What is Meter?
• How we operate
• Network as a Service (NaaS): What It Should Be and Why It Matters
• Most recent fundraising announcement

We think about Meter’s compensation package as a combination of salary, equity, benefits, and experience of working with a talented team to make the biggest impact of your career.

Compensation

• The estimated pay range for this role is $130,000-$180,000
• Additionally, this role is eligible to participate in Meter’s equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

• Medical, dental & vision insurance coverage for you and your dependents
• Annual memberships to One Medical, Headspace and Rightway 
• 401k (traditional and Roth options available)
• Flexible time off (FTO)
• Commuter reimbursement 
• Parental Leave
• In-house chef and onsite meals (San Francisco Office)