Full-Time

Technical Support Engineer

Meter

Meter

51-200 employees

Enterprise internet infrastructure company

Hardware

$115,000 - $170,000

Equity

Junior, Mid

San Francisco, CA, USA

Required Skills
TCP/IP
Customer Service
Requirements
  • 2-3 years of experience in security technologies and firewall products
  • Proficiency in networking protocols (TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, VPN)
  • Experience in troubleshooting complex network systems, security, and implementation of routing, switching, firewalls, wireless, and resolving network issues
  • Proficiency in customer service and stakeholder management
  • Excellent problem-solving abilities
  • Experience in programming and automation
  • Open to occasional travel (10-15%)
Responsibilities
  • Working across the full networking product stack and serving as the subject matter expert for Security, Firewall, and VPN escalations
  • Reviewing reported issues and collaborating with internal teams to accurately scope the problem
  • Analyzing data and proposing next steps for resolution
  • Developing plans to replicate customer issues in lab for faster resolution
  • Navigating technical and political conversations effectively
  • Collaborating with product and engineering teams to address and remediate issues
  • Contributing to the knowledge base through documentation and training

Meter’s mission is to make every company more productive and secure through providing best-in-class internet infrastructure. Meter builds enterprise-grade networks that are faster, more accessible, and more secure.

Company Stage

Series B

Total Funding

$157.1M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

23%

1 year growth

50%

2 year growth

122%