Full-Time

Service Technician

Whaley Foodservice

Whaley Foodservice

51-200 employees

Commercial kitchen equipment service and parts

No salary listed

Asheville, NC, USA

In Person

Category
Field Service (1)
Required Skills
HVAC
Inventory Management
Customer Service

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Requirements
  • A minimum of three years of commercial kitchen repair and/or refrigeration/HVAC experience is required.
  • Strong electrical, HVAC/R, and mechanical background is a plus.
  • Candidates must be at least 18 years of age.
  • Candidates must complete a satisfactory background check and drug screen.
  • Candidates must have a valid driver's license and a driving record that aligns with the company's safety standards.
  • Candidates must be able to accurately and promptly complete required paperwork.
  • Candidates must have customer service skills.
Responsibilities
  • Troubleshoot, diagnose, and repair commercial HVAC, refrigeration, and commercial kitchen cooking equipment.
  • Communicate repair status with customers and the branch office.
  • Accurately complete service calls in a timely manner.
  • Monitor truck stock to ensure required parts are stocked on the vehicle.
  • Maintain the service vehicle, tools, and uniforms to company quality standards.
  • Meet reasonable on-call requirements.
  • Communicate with the branch office to order parts for repairs.
Desired Qualifications
  • Strong electrical, HVAC/R, and mechanical background.

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Lexington, Kentucky

Founded

1944

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2026 website updates show active recruiting and continuing investment in service capacity.
  • Recent Air National Guard contract extends government relationships through 2030, stabilizing revenue.
  • 22-location footprint and 400 technicians support cross-selling parts, maintenance, and emergency repair.

What critics are saying

  • Whaley still recruits technicians in 2026, signaling chronic labor shortages and turnover pressure.
  • Parts Town already owns Whaley; strategic autonomy is gone, limiting employee upside.
  • If technician hiring stalls, response times slip and manufacturers shift service partners within 12 months.

What makes Whaley Foodservice unique

  • Parts Town acquired Whaley in 2016, giving national distribution scale and purchasing power.
  • Whaley claims 400 CFESA-trained technicians across 22 locations, unusually dense service coverage.
  • Government contracts with Air National Guard and Defense Health Agency prove regulated-repair credibility.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Vacation

Training Programs

Professional Certification Support

Professional Development Budget