Medical Assistant/Patient Service Representative

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Hours: Monday - Friday 7 am - 6 pm (mix of 8.5 hour shifts each day)

Essential Job Functions:

• Assists Physician, APN/PA with patient care, patient flow, procedures, and clerical duties.
• Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provide account balance, and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required; prepares bank deposit bags.
• Answer the telephone promptly and deal with the caller's needs expeditiously. Takes an accurate message when needed and delivers it to the appropriate individual. Demonstrates appropriate etiquette.
• Provides referrals and/or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into the order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Prepares the examination room. Escorts patient into the room. Cleans examination room when the exam is complete.
• Ensures proper preparation for patient visits. Prepares pertinent information needed for patient visits.
• Schedules appointments accurately and appropriately according to departmental guidelines
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Accurately completes any/all necessary forms for the patients.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.
• Confirms future appointments as needed. Reconciles Televox cancellation list.
• Communicates to the Office Supervisor / Manager appropriately and promptly.
• Maintains an organized sample closet and discards outdated medication.
• Employs appropriate and timely use of Tasking.
• Appropriately enters and links orders.
• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

General Job Functions:

• Verbalizes and demonstrates an understanding of medical emergency procedures.
• Complies with all SMG regulatory policies, procedures, and standards.

Understands and performs within the scope of practice.

• Other duties as required i.e. EKG, Phlebotomy.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes the ability to maneuver the body while in place.
• Dexterity of hands and fingers. Balance is maintained during climbing, bending, and/or reaching.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Chemicals, Chemotherapy, and Fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens: dust, mold, and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex

Bloodborne Pathogens:

• Exposure to infectious hazards, blood, body fluids, nonintact skin, or tissue specimens.
• Contact with patients or patient specimens is possible.
• Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED. Bachelor’s/ Associate Degree preferred.
• Medical Assistant Certification Required: Please be advised that all Medical Assistants are required to obtain and maintain MA Certification. If you are hired without certification, it is a requirement that you achieve certification through SMG’s program within 4 months from the end of the introductory period. Should you not achieve certification in the MA position, you may be subject to termination of employment. You will be contacted by Human Resources or Clinical Services, and also advised of your options regarding eligibility to apply for other non-MA certified positions within the company.
• MA/PSR work experience preferred.
• Must obtain BLS within 60 days of hire.
• Excellent customer service skills.
• Ability to be a team player.
• Ability to deal with difficult personalities.
• Ability to communicate in English, both orally and in writing.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use.
• Knowledge of medical office and terminology preferred.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with Standard Office Technology in a Window-based environment preferred.

#INDMA

Pay Range: $22.02 - $27.07 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.