Medical Secretary

Principal Duties & Responsibilities:

The Medical Secretary supports daily office operations by delivering organized, professional, and patient‑centered administrative assistance.

Patient & Front Desk Support

• Greet patients in person and by phone with courtesy and professionalism

• Maintain a clean, welcoming front desk and waiting area

• Answer incoming calls, messages, and faxes and ensure timely communication

Scheduling & Registration

• Schedule, confirm, and manage patient appointments using EHR systems (EPIC)

• Register new patients and update existing patient information

Records & Documentation

• Maintain accurate, organized, and confidential patient records

• Prepare and manage medical correspondence, reports, and documentation

Insurance & Billing Support

• Process insurance information and verify eligibility

• Collect co‑pays and process payments

• Support billing processes as needed

Care Coordination

• Coordinate referrals to specialists and follow up on authorizations

• Support physicians and medical staff with administrative tasks as needed

Knowledge, Skills & Abilities Required:

Education & Experience

• High school graduate

• Minimum of one year of experience as a medical assistant in a medical practice environment preferred

• Certification as a medical assistant preferred

• Graduate of an accredited secretarial training school preferred

• Two years of experience in a busy medical practice setting

Technical & Administrative Skills

• Knowledge of medical terminology

• Experience with word processing equipment and personal computers

• Working knowledge of insurance regulations and required forms

• Ability to be trained in CPT and ICD‑9 coding

• Familiarity with billing systems preferred

• Knowledge of pre‑admission and pre‑testing requirements helpful

• Computer proficiency required

Professional Skills

• CPR certification required

• Strong communication and interpersonal skills

• Effective and professional telephone manner

• Ability to communicate with patients, physicians, and other professional staff

• Ability to work independently, follow directions, and manage multiple tasks simultaneously