IT Project Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

POSITION PURPOSE

The IT Project Coordinator is responsible for the planning, building, delivery, and supporting all plant program initiatives in Service Centers with a strong focus on our patching cycles. Will manage and ensure successful end-to-end delivery of Edge technology security workstreams in Plants to agreed scope, timeframe, cost, and quality.  The individual should have good technical background to understand the environment (Windows, Linux, Network, OT Technologies)

This role will require some after-hours work.

SCOPE

• Number of Countries: 30+

• Number of Locations: 200+

MEASURES

• Compliancy of the business areas to the standards defined by Edge Compute Technology Platforms

• Compliancy to the IT Service Management and Technology Platform processes and procedures

• Security, resiliency, and value representative KPIs

• Cybersecurity Risk Reduction and Management

MAJOR / KEY ACCOUNTABILITIES

• Manage multiple projects or workstreams that deliver security improvements for edge technology at Service Centers globally

• Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of project documentations and plans.

• Ensure that IT requirements are defined, delivered, and monitored

• Lead the governance activities for various application programs and ensure scope is accurately documented and approved by various stakeholders

• Prioritize and manage programs and projects with an understanding of the organizational strategic and security requirements, technology context and business needs

• Manage Plant Security Program patching per agreed timelines

• Direct the activities of the project team, coordinate and drive the team’s efforts towards successful delivery of assigned projects

• Lead the weekly status meetings and provide overall program status regularly to leadership.

• Responsible for overall scheduling downtime windows at scale on a weekly basis, need to be comfortable with day-to-day coordination & scheduling activities

• Interact with wide range of stakeholders (40 + countries) and build relationships with Operations team.

• Develop, present, and manage program metrics to continuously measure and improve the delivery of program.

• Understand business and edge technology management processes and demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards.

• Identify and act on opportunities to improve engagement with the business units.

• Ensure quality control procedures are used correctly

• Develop schedules and work packages for the IT & application delivery teams

• Monitor and adjust activities, resources, and plans

• Initiate and influence key stakeholder relationships

• Influence organisation, customers, suppliers, partners, and peers on the contribution of own specialism.

• Build appropriate and effective business relationships.

• Make decisions which impact the success of assigned projects i.e., results, deadlines, and budget.

• Perform an extensive range and variety of complex technical and/or professional work activities.

• Undertake work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.

• Advise on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives.

• Analyse, design, plan, execute, and evaluate work to time, cost, and quality targets.

• Facilitate collaboration between stakeholders who have diverse objectives.

• Understand the relevance of own area of responsibility/specialism to the employing organisation.

• Take business requirements into account when making proposals.

• Analyse requirements and advise on scope and options for continuous operational improvement

• Demonstrate creativity and innovation in applying solutions for the benefit of the customer/stakeholder

CHALLENGES / PROBLEM SOLVING

• Comply and support where relevant and required the Technology Platforms Governance processes (e.g., Value Management, Vendor Service Management, Risk Management etc.).

AUTHORITY / DECISION MAKING

• Works under broad direction.

• Work is often self-initiated.

• Is fully accountable for meeting allocated technical and/or project/supervisory objectives.

• Establishes milestones and is responsible for end-to-end delivery.

KEY C0NTACTS

Internal:  IT Leadership and Peers, Leadership and Peers across the business areas, Regional Leaders and Teams, Plant Operations  

External:  Strategic Partners and Contractors, Service Management Provider(s)

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Business or related field, or equivalent combination of education/experience.

• Customer-focused and driven to achieve business value relevant outcomes.

•  Works effectively and collaborates with purpose with a wide variety of people.

• Organised and able to plan effectively.

• Manages multiple competing demands on time.

• Drives results & is motivated to improve.

Desirable Qualifications:

• Other Technology Use: VMWare, SCADA systems, CISCO, Networking, Security Tools, Windows, Linux

• Project Management certification (PMP, Prince2 or CAPM)

EXPERIENCE

• Significant previous experience within an IT focused role.

• Exposure to IT Infrastructure and basic understanding of IT hardware components

• Understanding of IT Security and experience in working waterfall/agile projects

• 5+ years’ experience influencing technical staff and projects.

• Proven success in improving the customer experience.

• Experience working within a matrix structure.

• Goal oriented, have a get-it-done attitude

• Thrive in a fast-paced environment

• Exposure to Industrial environment (Service Centres, fulfillment centres etc.)  is a plus

SKILLS AND KNOWLEDGE

Stakeholder Relationship Management

• Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

• Helps develop and enhance customer and stakeholder relationships.

• Implements a communications strategy, including, e.g. handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately

Project Management

• Takes full responsibility for the definition, documentation, and satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-12 and firm deadlines).

• Identifies, assesses, and manages risks to the success of the project.

• Ensures that realistic project and quality plans are prepared and maintained and provides regular and accurate reports to stakeholders as appropriate.

• Ensures Quality reviews occur on schedule and according to procedure.

• Manages the change control procedure, and ensures that project deliverables are completed within planned cost, timescale, resource budgets, and are signed off

• Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.

Technical and Business Knowledge

• Understand Operational Technology utilized by Plants, and integration of Informational Technology in conjuncture with Operational Technology

• Technical skills (Server Administration, AD, Azure, DNS, Networks, VMWare/ESXi)

Preferred Education

Bachelors

Preferred Level of Work Experience

5 - 7 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].