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Claims Support Agent
Confirmed live in the last 24 hours
Locations
Remote • Chicago, IL, USA • St. Petersburg, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • Superior attention to detail coupled with outstanding organizational ability
  • Analytical; you enjoy working with documents, payments, audits, and attorney letters
  • Ability to work cross-functionally with other claims teams to deliver outstanding service to the insured
  • You love learning new skills and can work with tools such as G-Suite, Slack, Zoom, Snapsheet, Kustomer, and beyond
  • Medical, Dental and Vision Insurance
  • Flexible PTO policy
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development
  • Disability and Life Insurance
Responsibilities
  • Assisting in general handling of correspondence
  • Processing approved payments in our claims system
  • Reassigning claims and/or adding details to clarify the loss
  • Answering inbound calls from customers regarding existing claims
  • Providing exceptional customer service and status updates to insureds
  • Monitoring claim assignments, adjuster profiles, and state licensing requirements
  • Assisting with security compliance audits and new loss claims reported via phone or email
  • Lending a hand in running ISO, reporting analysis, and uploading into claim file
  • Processing inbound and outbound documents and checks
  • Creating file copies and assisting with vendor billing questions
  • Providing loss run reports
  • Assisting with subrogation and working with litigation departments
  • Note: this position is not a customer facing role and more of heads down work
Kin Insurance

201-500 employees

Personalized home insurance solutions
Company Overview
Kin’s mission is to reimagine home insurance For Every New Normal. The company has proprietary technology and a direct-to-consumer model, Kin provides affordable pricing without compromising coverage, even in areas most impacted by climate change.
Benefits
  • Medical, dental, and vision
  • Life & disability
  • Commuter benefits
  • 401k
  • Education & professional development
  • Flexible PTO
  • Company provided lunch