Marketing Engagement Supervisor

We’re looking for a passionate digital marketing evangelist to join Hero Digital as a Marketing Engagement Supervisor. Are you an enthusiastic, high energy team member who is excited by expanding and improving the overall customer experience for businesses in a way that drives performance? Are you a persuasive speaker that commands influence in any room you enter?  If all that sounds like you, we believe you’ll be the right person for the job if you can:

What you’ll do

• Own day-to-day client communications and build positive, productive relationships with Senior Managers within client organizations
• Lead Marketing plan creation process for clients in partnership with Marketing Services leads (Media Directors, Marketing Strategist) 
• Serve as project manager by running internal and external status meetings, being accountable for the quality of our marketing outputs, managing all tasks (Jira), resourcing/staffing, managing engagement documentation, and more
• Understand all digital marketing disciplines to provide a point of view on standard methodologies and solutions
• Partner closely with Client Services to lead programs and deliverables including client reviews and approvals
• Provide internal team leadership and provide appropriate insight into client’s strategic business initiatives to lead performance planning and tracking 
• Drive program performance and demonstrate understanding of data analytics tied to client KPIs and business outcomes
• Manage account financials, forecasting, media reconciliation and client profitability

Who you are                                     

• 5+ years of paid media experience, preferably with hands-on experience managing paid search, programmatic, paid social, marketing automation, and site direct partnerships 
• You have the ability to manage competing priorities across multiple accounts and client contacts for large scale programs. Including strong task based management.
• You have experience defining a marketing campaign strategy and leading a team to execute a plan based on that strategy
• You’re an analytical thinker with the ability to understand performance marketing data and are well-versed in tools like Google Analytics and Tableau (or other data visualization software).
• Certifications are a plus but not required in areas such as Google Adwords, Google Analytics, Marketo, Eloqua, etc.
• Excellent verbal and written communication skills
• Real passion for brands, digital marketing, communications and technology

ll qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners’ success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.