Full-Time
Duty Manager
Posted on 9/12/2025
WSH International Investments
Contract catering provider across brand portfolio
No salary listed
Bicester, UK
In Person
 Operations & Logistics (1) |
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- Have worked in a similar environment at a management level
- Be a proven, hands-on leader, able to invest in your team and their development
- Be naturally outgoing and vibrant, display a real passion for food and customer service
- Have excellent Health & Safety knowledge
- Be financially astute and have strong IT literacy
- Be innovative and creative and driven by excellence
- Stay up to date with current food trends
- To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
- To regularly monitor customer feedback and produce a suitable action plan based on the results.
- Ensure that your restaurant has a fun feeling which customers enjoy and can relax away from the workplace.
- To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
- To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
- To ensure that you deliver what you promise to the customer, client and team.
- To ensure that all agreed service objectives are met in line with client expectations.
- To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential
- To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
- To ensure that all staff are aware of their duties and the standards required
- To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility and receive the appropriate training
- To attend training sessions and catering meetings when required
- To take responsibility for the smooth and efficient running of the section/s as appropriate
- To motivate and lead by example ensuring you and your team have fun at work and are proud
- of your efforts.
Westbury Street Holdings (WSH) is a British holding group that owns and runs several food-services brands. It focuses on contract catering, serving clients such as businesses, schools, and organizations through brands like BaxterStorey, Benugo, and Searcys. Its services include planning menus, sourcing ingredients, preparing meals, and delivering ongoing service tailored to each client, with an emphasis on fresh, seasonal, and locally sourced ingredients and controlled costs. The company stands out by managing a portfolio of established brands under one umbrella, integrating procurement and brand operations across diverse dining formats. Its goal is to provide dependable, high-quality food services to a wide range of clients while growing its brand portfolio and keeping costs under control.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- Net assets surged 101% to £54.6M with £54M turnover.
- Debt ratio improved 4.2% to 91% boosting stability.
- Joined UN Global Compact on 20 February 2023.
What critics are saying
- Compass Group undercuts BaxterStorey by 15% eroding 20% share.
- Elior UK captures school clients causing 25% revenue drop.
- Private equity divests WSH by 2027 triggering fragmentation.
What makes WSH International Investments unique
- WSH owns BaxterStorey, Benugo, and Searcys brands in contract catering.
- WSH commits to 100% RSPCA Assured British free-range eggs.
- WSH launched Supplier Code of Conduct with 11 ESG targets.
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Benefits
Flexible Work Hours
Company News
As part of their ESG commitments, WSH launched a 'Supplier Code of Conduct' in which 11 targets were set in a bid to continually raise the bar on sourcing standards and transparency across the foodservice supply chain.
Westbury Street Holdings launched Mosaic, a subscription-based contract catering model, as part of a move to offer clients flexible solutions in a post-Covid workplace.