Mail/Distribution Services Supervisor

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Mail/Distribution Services Supervisor

Locations: Kansas City, MO

Get To Know Us:

Our Mail Service team receives, opens, sorts, batches, and scans work, ensuring timely and accurate processing.  They will determine and code transaction types while preparing and processing each transaction in compliance with internal and external quality, productivity, contract compliance and regulatory standards.  In this position, associates may document and maintain volume and processing records.  Knowledge of various mail service technologies is preferred. This position uses custom requirements and processes work in a multi-client environment to track and utilize client-specific inventory.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Manages assigned personnel. Plans, allocates, and monitors work, and makes decisions regarding employment, performance reviews, training and development.
• Coordinates and monitors daily mail and scanning workflow to ensure all functions are performed on an efficient, timely basis and meet quality, productivity, SLA and audit standards; reviews and prepares quality and productivity reports for management.
• Interfaces with internal and external client(s) to respond to questions regarding shareholder account issues, post office boxes, research, and scanning. Escalates mail or scanning exceptions with significant financial ramifications to senior management.
• Communicates with various departments to address shareholder and client inquiries.
• Reviews operating procedures and policies, identifies issues and makes improvement recommendations to senior management.
• Oversees the utilization of all SCL, Pitney Bowes Metering, WorldShip, OPEX and IBML mail services / scanning applications and equipment, as directed by management. Monitors individual usage and providing feedback to associates, as well as vendors.
• Manages and participates in a variety of special projects, new product testing and implementation.
• Coordinates conversions, de-conversions, and start up clients, as directed by senior management

What You Will Bring:

• Bachelor's degree or equivalent combination of formal education and work experience preferred.
• 3 - 4 years transfer agency or related Front End experience, including 1 - 2 years senior specialist experience preferred.
• Knowledge of mail sorting procedures, archival processes, and general office and administrative procedures preferred.
• Knowledge of mutual fund processing, cash processing and transaction sorting practices preferred.
• Knowledge of AWD/DST, Image workflow, Front-End, Back-End, and High-Speed scanning equipment preferred.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to handle a variety of tasks and changing responsibilities, display leadership, control and planning skills, and influence others.
• Demonstrated leadership and coaching skills.
• Analytical, problem solving and follow through skills.
• Experience working within a fast-paced, deadline-driven production environment.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.