Director – American Express National Bank Compliance Governance and Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director of American Express National Bank (AENB) Compliance Governance and Oversight is responsible for overseeing the Bank’s and its Affiliates’ compliance risk management activities. This position will be critical to executing AENB Compliance priorities through key partnerships with second line Affiliate Business Compliance Officers and effective challenge of first line stakeholders.  

We are seeking an experienced and strategic Director to lead a centralized AENB Compliance team to manage these governance and oversight activities. This position will require engagement with senior leaders who directly support AENB and AENB Affiliate businesses to provide oversight and credible challenge on potential risk mitigation efforts to support an effective control environment. The Director will review new Bank products and monitor customer complaints, findings issued by the second and third lines of defense as well as Bank impacting issues and events.

Key Responsibilities:

• Ensure a sound, effective AENB Compliance Program appropriate for the size and complexity of the Bank's business practices and objectives.
• Provide strategic oversight of the Bank governance standards and monitoring of compliance risk management activities, including the implementation of the Bank’s Compliance Risk Management Framework, quality assurance, and risk appetite statements, new product approvals, intercompany arrangements and merger & acquisition activity.
• Proactively managing compliance risk by informing leaders of areas in the first and second line of the status of risk remediation, emerging risk, and approaches to improve necessary controls and practices as appropriate.
• Oversee the development and review of Bank compliance-related policies and procedures, ensuring they meet regulatory expectations and are effectively communicated and implemented across the organization.
• Support response and remediation strategy of Compliance-related audit reviews and regulatory examinations.
• Communicate effectively and appropriately to all relevant stakeholders including senior management and other colleagues, customers, third-party and affiliate service providers, and regulatory supervisors, among others.
• Present to Senior Management on areas of potential risk and key external regulatory updates.
• Actively participate in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
• Forge and maintain strong strategic relationships across Global Financial Crimes Compliance, Operational Risk Management, Privacy, Internal Audit, Technologies, and the General Counsel’s Organization in support of an aligned and effective control and compliance framework. 
• Attract and retain talent while managing Compliance professionals through setting and communicating goals, measuring accomplishments, holding team members accountable, delegating responsibilities as appropriate, and providing developmental feedback and coaching.

Minimum Qualifications:

• At least eight (8) years or more of progressive and demonstrated compliance experience in the financial services industry, as well as experience in legal entity governance.
• Bachelor's Degree required
• Deep regulatory knowledge of Bank Administration and Consumer Protection laws as well as Regulation O, Regulation W, and Community Reinvestment Act regulations and requirements.
• Deep understanding of how operational and compliance risk is identified, assessed, measured, monitored, tested, and reported.
• Knowledge of all regulatory bodies that influence Bank policies within the United States.  Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required
• Ability to effectively challenge business partners.
• Proactive and strategic mindset with a focus on talent development.
• Highly collaborative and able to build and leverage relationships with senior internal and external stakeholders.
• Exceptional written and verbal communication skills; ability to interact with all levels of management and external regulators.
• Ability to provide credible challenge and exercise good judgment in the development and pursuit of compliant solutions.
• Ability to drive results across numerous stakeholders and influence effectively without direct authority.
• Exhibits strong sense of urgency with demonstrated ability to effectively manage multiple and often conflicting priorities under tight timeframes.

Preferred Qualifications:

• Certified Regulatory Compliance Manager (CRCM) Certification
• Advance degree in a related field
• Previous large Bank experience in Compliance, Legal or Audit function

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.