Mercury is building the banking* stack for startups. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our compliance team to help us out.

As an Onboarding Specialist, and a member of our weekend coverage team, you’ll be focused on getting accounts open for startups from all over the world. These companies will range from the latest hot Silicon Valley tech startup cracking cheap space travel to a Peruvian farm growing sustainable coffee, so you’ll be exposed to a pretty wide range of characters and ideas.

You’ll make getting an account for a startup easier than buying groceries, and you’ll also sniff out and catch bad actors, balancing protection of our company with a great user experience.

Schedule Information:

• Required: This position requires you to be able to work on the weekends in addition to weekdays
• This is a salaried position
• Working hours are flexible as long as you can work generally between the hours of 8am ET and 6pm PT (in your local time zone)
• This position will be full time working Wednesday-Sunday, with Mondays and Tuesdays off
• Your working schedule will be fixed - this is not a rotating shift

Here are some things you’ll do on the job:

• Conduct KYC, KYB reviews for companies that have signed up for Mercury
• Gather Enhanced Due Diligence (“EDD”) via follow up when necessary in order to better understand the customer at Onboarding
• Responsible for making the overall application decision and assigning risk tier for approved customers based on the identified customer profile 
• Maintain a positive user experience in Onboarding customers while also working to mitigate any potential fraud loss or risk to Mercury by identifying potentially suspicious and/or fraudulent accounts
• Escalate suspicious trends and accounts to Risk and Compliance teams for further review and assist in any process changes needing to be made
• Respond to Onboarding support requests in the mailbox and Slack channels, related to Onboarding questions from customers or internal needs
• Manage a high-volume caseload within service level agreements and with critical attention to detail 
• Help with other daily tasks related to risk and compliance, such as working on account approvals from our banking partners, audit requests and post Onboarding EIN attestation review for pending EIN customers 
• Gain a deep understanding for the types of customers who are signing up and how we can adjust the product and user experience to match their needs
• Identify process and product improvements we can make to our internal tools in order to make Onboarding more efficient   

You should: 

• Be a highly motivated self-starter, comfortable working within a high risk environment
• Work efficiently and independently, but know when to ask for help 
• Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized, clean inbox and queue
• Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in 
• Have great critical thinking skills and enjoy problem solving
• Have a desire to improve both internal and external processes and products 
• Delight in providing an exceptional customer experience
• Have great written communication skills 
• Be curious about the US banking system, startups, and ecommerce companies

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $66,300 - $82,900 USD 
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $59,500 - $74,600 USD
• Canadian employees (any location): CAD 60,300 - 75,400

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

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