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Clinical Data Review Assistant
Posted on 6/29/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • Two-year degree or equivalent preferred
  • Minimum of 2 years of customer service or clerical experience
  • Experience with Google mail and Google Documents
  • Problem analysis and problem-solving experience preferred
  • Data collection and maintenance experience preferred
  • Knowledge in Microsoft Office suite and basic typing with excellence in spelling and grammar
  • Excellent attention to detail and organization skills
  • Adaptability to change and self-starter
  • Ability to maintain professional customer communications
  • Job duties are performed in either a Natera office or in the employee's home office, office space should be private
Responsibilities
  • Deal directly with internal and external customers via telephone and electronic channels to obtain or convey missing information needed for processing of submitted test samples
  • Track sample collection kits and answer questions regarding test status
  • Update internal databases regarding test development progress and make notes in LIMS case 'notes'
  • Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support
  • Coordinate report release requests from Genetic Counselors and Customer Support
  • This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
  • Must maintain a current status on Natera training requirements
  • Employee must pass post offer criminal background check
  • Performs other duties as assigned
Natera

1,001-5,000 employees

Clinical genetic testing
Company Overview
Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.
Benefits
  • Flexible medical plans
  • Investment options
  • Time off
  • Workplace perks
Company Values
  • A person behind every sample
  • Embrace diversity
  • Be accountable
  • Think team
  • Learn and nimble
  • Show me the data
  • Be ready to change the world
  • Integrity is in our DNA