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Sr. Manager
IT Communications and Organizational Change Management
Confirmed live in the last 24 hours
Raleigh, NC, USA
Experience Level
Desired Skills
  • Bachelor's Degree and Eight Years' Experience OR Masters' Degree and Six Years' Experience
  • Lead and define the engagement approach between IT and the rest of the business. Work closely with the IT Leadership Team, key leaders across the IT organization, and change leads within IT and the Business to prioritize changes
  • Oversee backlog of deliverables and help monitor prioritization and drive completion
  • Supervise the portfolio of IT change initiatives and govern change management activities, providing a structured methodology, standardized tools, and coaching to Change Leads
  • Estimate the level of effort and identify correct resources for each body of work; partner with Project Managers to set up Work Orders or scoping documents
  • Evaluate readiness assessments and change management plans prepared by Change Leads
  • Work with Change Leads to understand change impacts and affected users related to the project. Ensure End User Assessments are completed to determine the degree of audience impact
  • Deliberate potential areas of resistance and mitigation approach with Change Leads; suggest interventions where appropriate
  • Oversee measurement systems to track adoption, utilization, and proficiency of users
  • Oversee the communications and training schedule for multiple IT projects; harmonize the release of communications and training about other change initiatives
  • Approve communication assets to ensure quality control as well as proper messaging and distribution through IT Communications and Employee CommunicationsAlign training strategies with IT Training offerings; encourage a comprehensive approach that addresses varying ways of learning
  • Oversight and continuous improvement of the OCM methodologies and strategies used to navigate changes to further development the IT OCM organization
  • Proactively identify external changes and events that may affect change saturation or acceptance within the target audience. Take action to address the risk or act on opportunities to combine change activities with other events in the company
  • Oversee end-to-end OCM vendor activities including understanding the intricacies of the OCM process including the Unity project management tool, templates, and tools being utilized in driving the appropriate OCM support strategy, relationship management, and performance management
  • Understand Procurement processes and personally handle all SOWs and POs related to OCM
  • Ensure all OCM team members have access and information to the most current OCM methodology, tools, templates, and processes used across the organization
  • Grow the OCM CoE by assessing strengths and development needs of the staff and identifying opportunities to improve productivity and performance
  • Integrity (Doing What's Right)
  • Inclusion (Encouraging Diversity)
  • Teamwork (Working Together)
  • Excellence (Being Your Best)
  • Accountability (Taking Personal Responsibility)
Desired Qualifications
  • Certified in Prosci or another Change Management acumen
  • Certification in Agile practices a plus
  • 5+ years of leadership responsibilities managing direct reports and matrixed organizations
  • Experience in IT business/industry, managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
  • Hands-on experience in internal communication for IT business/industry
  • Hands-on experience leading change management work
  • Experience implementing global, transformational projects and programs
  • Strong organization and program management skills, including the ability to quickly assist executive real-time requests
  • Strong understanding of how to integrate company principles, methodologies, and operational processes into day-to-day activities and behaviors, as needed
  • Excellent verbal and written communication skills; expertise in converting technical messages into clear messages that outline why change is needed that appeals to key business personas
  • Strong executive presence and ability to influence leaders; skilled in asking the right question(s) - in combination - to elicit a response for the leader/team needs at the moment
  • Exceptional presentation skills with the ability to inform and influence leaders across IT and Gilead
  • Able to understand and clarify business goals through consultation
  • Understands how business goals integrate with project goals (why, so what) and translates those goals into actionable OCM strategies
  • Strong ability to articulate the big picture with or without details and work in ambiguous situations
  • Experience with coaching leaders on how best to contribute to change success
  • Experience influencing senior-level management and key stakeholders
  • Experience designing a methodology for success metrics and incentives to be applied across all programs
Gilead Sciences

10,001+ employees

Critical disease biopharmaceutical development
Company Overview
Gilead’s mission is to discover, develop and deliver innovative therapeutics for people with life-threatening diseases. The company is committed to creating a healthier world for everyone through their research, development of forward medicines, and clinical trials.
  • Paid family time off and paid parental time off
  • Generous 401(k) contribution matching
  • Comprehensive medical plans that cover both physical and mental healthcare
  • Global Wellbeing Reimbursement
  • Time Off
  • Global Volunteer Day
  • Giving Together Program
  • Employee Support Programs
  • Flexible Work Options
Company Core Values
  • Integrity: Doing What’s Right
  • Inclusion: Encouraging Diversity
  • Teamwork: Working Together
  • Accountability: Taking Personal Responsibility
  • Excellence: Being Your Best