Full-Time
Solutions Engineer
Twilio
5,001-10,000 employees
Cloud communications platform for developers
No salary listed
Senior
Remote in UK
Approximately 35% travel is anticipated for in-person connections.
- At least 5 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
- Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation.
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
- Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
- Experience with automation, cloud-native development and skills with a major cloud platform.
- Experience with sales methodologies
- Fluency in additional languages (French or German) a plus.
Twilio provides a platform for cloud communications that enables developers to add various communication features like voice calls, text messaging, video chats, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing businesses to communicate with their customers in multiple ways. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for both small startups and large enterprises. The company's goal is to empower businesses to enhance their communication strategies and improve customer engagement through scalable and customizable solutions.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2008
Simplify's Take
What believers are saying
- Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
- Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
- Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.
What critics are saying
- End-of-life for Programmable Video tool may lead to customer dissatisfaction.
- Layoffs of 295 workers could decrease morale and affect service quality.
- Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.
What makes Twilio unique
- Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
- The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
- Twilio's APIs enable developers to build and scale communication solutions efficiently.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Twilio (NYSE:TWLO) and SendGrid today announced that they have entered into a definitive agreement for Twilio to acquire SendGrid in an all-stock tran
ProTexting enhances SMS marketing with seamless Twilio integration.
Twilio, a customer engagement platform that drives real-time, personalized experiences, and Jack Henry this week announced Jack Henry is leveraging a suite of Twilio products to enable banks and credit unions to communicate better and engage with their customers across digital channels.Jack Henry uses Twilio’s products for various steps across the customer journey, including SMS text alerts for account notifications and marketing messages. The SMS Programmable Messaging API includes software for managing phone numbers, deliverability, compliance, and replies. It’s backed by Twilio’s recognized reliability.Twilio’s solution for seamless two-factor authentication for onboarding and login flow with a single API that does the work of a full one-time password (OTP) delivery solution.Jack Henry said scalability is essential for the combined Banno Digital Platform and Enterprise Notification Services. The platform has close to 10 million registered users as of June 30, triple the number of users from three years ago.“The close collaboration between the Twilio and Jack Henry teams has allowed us to continue to strengthen connections between financial institutions and their account holders,” said Chad Killingsworth, head of engineering at Jack Henry. “It is imperative that the partners we work with are reliable and able to personalize, all with scale in mind. Twilio checks all these boxes and more
Let's explore how an SMS Bot can be created, CustomGPT will explain every step in detail so you can also develop such a chatbot solution for your website.
Twilio is working with bankers at Qatalyst Partners to advise the company on shareholder defense against activist investors, according to people with knowledge of the matter.