Full-Time

Customer Service Supervisor

Advice Center Sales Support

Transamerica

Transamerica

10,001+ employees

Financial services and longevity planning

Compensation Overview

$70k - $85k/yr

+ Annual bonus

Denver, CO, USA + 1 more

More locations: Cedar Rapids, IA, USA

In Person

Moderate travel of 10–25% is required.

Bachelor's

Category
Administrative & Executive Assistance (1)
Required Skills
Microsoft Office
Customer Service

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Requirements
  • A bachelor's degree in a business field or equivalent training or experience is required.
  • Five years of financial services industry and/or customer service experience are required.
  • A FINRA Series 6 license is required for the retirement business, or it must be obtained within six months of hire.
  • A life insurance license is required for the life business, or it must be obtained within 90 days of hire.
  • Good knowledge of financial products or three years of customer service supervision is required.
  • Problem-solving, analytical, and decision-making skills are required.
  • Strong written and verbal communication skills are required.
  • Strong customer service, interpersonal, and listening skills are required to assist staff and internal and external customers.
  • The ability to handle multiple responsibilities under pressure is required.
  • The ability to grasp technical and complex concepts and convey them to staff and internal and external customers is required.
  • Proficiency using Microsoft Office is required.
Responsibilities
  • Supervise the daily and weekly activities of a team of registered representatives who support financial advisors or life insurance agents.
  • Partner with management to provide leadership, motivation, training, and workforce development.
  • Set team objectives in collaboration with management and ensure goals are met.
  • Manage daily operations, set priorities, and coordinate work activities with other supervisors.
  • Be accountable for one or more functions or processes and meet company objectives.
  • Assist the team with escalated issues.
  • Foster a productive partnership with TAC Sales Management and help build relationships between Sales and Sales Support teams.
  • Define, monitor, and coach to performance metrics.
  • Evaluate team staff performance and complete appraisals.
  • Coach to performance metrics and counsel team members individually and together toward improved performance.
  • Continuously identify ways to improve effectiveness, efficiency, and value for internal and external customers.
  • Ensure compliance with company policies.
  • Ensure quality and compliance by reviewing calls for the team.
Desired Qualifications
  • Team lead or supervisory experience is preferred.

Transamerica helps financial professionals, brokers, agents, advisors, and employers design and deliver financial plans that adapt to longer lifespans. It provides life and retirement solutions distributed through its network (Transamerica Capital, Inc.) to empower clients and employees to pursue their goals at every stage of life. Its products work by using advisor-led planning and tailored financial solutions to cover life events, retirement, and ongoing financial needs across multiple stages. The company differentiates itself by focusing on longevity planning and multi-stage life planning through a broad advisor and employer distribution network, and by offering a suite of products designed to help people take control of their financial future. Its goal is to help people live their best life by providing guidance and products that support financial security as life stages extend.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Baltimore, Maryland

Founded

1904

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 IncomeSelect with T. Rowe Price and TIAA expands guaranteed retirement income access.
  • May 2026 TSIA Income and Performance Lock+ deepen Transamerica's annuity lineup.
  • Aegon's February 2026 Americas outperformance and July 2026 WFG momentum support growth.

What critics are saying

  • The $57 million Handorf settlement exposes legacy universal-life pricing practices from 2022-2023.
  • April 2026 Iowa layoffs show Transamerica is shrinking operations while changing retirement processing.
  • Legacy insurance blocks remain an existential drain if more COI lawsuits or capital charges emerge.

What makes Transamerica unique

  • Transamerica combines retirement-income annuities, CITs, and insurance under one platform.
  • WFG gave Transamerica 25 years of captive agent distribution across the United States and Canada.
  • Pearl uses AI plus human support to cut rollover timelines by more than 50%.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Pension Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Adoption Assistance

Employee Assistance Program

Wellness Program

Flexible Work Hours

Paid Time Off

Employee Discounts

Career Training & Development Opportunities

Employee Matching Gifts Program

Referral Bonus Programs

Inclusion and Diversity Programs

Employee Resource Groups

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Corridor Media Group, Inc.
Jun 17th, 2026
Transamerica CIO sees economic resilience behind the noise.

Transamerica CIO sees economic resilience behind the noise. Yorks delivers keynote address at CBJ's Mid-Year Economic Review luncheon Transamerica chief investment officer Andrew Yorks delivers the keynote address at the CBJ's Mid-Year Economic Review June 11 in Cedar Rapids. CREDIT ALEXANDRA OLSEN Pervasive headlines about the state of the economy are much worse than the underlying data warrants, according to Transamerica chief investment officer Andrew Yorks. Mr. Yorks, who was named Transamerica's CIO in October 2025, delivered the keynote address to about 300 guests at the CBJ's Mid-Year Economic Review June 11 at the DoubleTree by Hilton Hotel Cedar Rapids Convention Complex. His speech was followed by a... Want to read more? Get immediate, unlimited access to all subscriber content and much more.

401(k) Specialist
Jun 15th, 2026
Edward Jones steps up Retirement Plan game with new partners, products.

Edward Jones steps up Retirement Plan game with new partners, products. Firm broadening its workplace retirement plan offerings with new recordkeeping and retirement plan solutions from J.P. Morgan Asset Management and T. Rowe Price, while also enhancing capabilities through existing provider relationships June 15, 2026 Edward Jones today announced a significant expansion of its workplace retirement plan capabilities by adding new retirement plan product partners in J.P. Morgan Asset Management and later this year T. Rowe Price - and also announced expanded product offerings from some long-standing partners. The new product partners and solutions are designed to help business owners and their employees improve long-term financial fulfillment. Edward Jones said in a press release today it offers a high-quality and highly selective suite of retirement plan solutions backed by a rigorous due diligence process to support businesses of all sizes and their employees. "Employers' needs differ, and no single provider fits every scenario. Edward Jones' approach offers high-quality capabilities from established recordkeepers while maintaining flexibility and choice for clients," said Katherine Roy, Principal, Workplace and Retirement Solutions at Edward Jones. "Clients can benefit from personalized service from a local financial advisor, supported by the strength and fiduciary discipline of a registered investment advisor (RIA) ranked No. 249 on the Fortune 500, which is why we believe business owners trust Edward Jones with their workplace retirement plans." Edward Jones partners with ADP, Capital Group, Empower, Manulife John Hancock Retirement, Paychex, Principal, Transamerica, Nationwide and Voya - both added earlier in 2026 - and the two newest additions, J.P. Morgan Asset Management and T. Rowe Price for workplace retirement plans. J.P. Morgan Asset Management has worked with Edward Jones as a product partner since 2013 and ranks No. 1 for the firm's net mutual fund sales for eight consecutive years. In June 2026, the relationship has expanded to include full-service recordkeeping solutions for start-ups and small businesses through Everyday 401(k) by J.P. Morgan. T. Rowe Price is one of the leading providers of retirement plans in the U.S., serving over two million participants as of September 2025. T. Rowe Price offers clients of all sizes an integrated recordkeeping system. T. Rowe Price products will roll out to Edward Jones financial advisors in late 2026. Edward Jones has also expanded offerings with long-standing product partners: * Manulife John Hancock Retirement's FutureStep - now available to all Edward Jones clients - combines a dynamic digital retirement plan experience with Manulife John Hancock's sales and service strength to help business owners expand their company benefits and work towards delivering better outcomes for their employees. * Transamerica's Advisor Series (NAV) - targeted to plans greater than $10M - will expand capabilities for financial advisors, enabling them to support more complex plans within one integrated platform. * Capital Group's SIMPLE IRA Plus - Capital Group's enhanced digital retirement solution will be available to Edward Jones clients in 2027, offering small businesses and startups streamlined onboarding as well as the option for Roth contributions. SIMPLE IRA Plus provides the benefits and convenience of 401(k) plan features, backed by Capital Group's investment capabilities, competitive pricing and reputation for high-quality service. * Empower's Pre-Packaged Retirement Plan (PREP) - launched with Edward Jones in April 2026 - simplifies implementation and improves efficiency for plan sponsors and advisors, adding to a suite of PREP products offered through Capital Group, Manulife John Hancock and Transamerica. Additionally, Addition Wealth - now available alongside all retirement plan offerings - helps employers provide differentiated benefits to their employees, including accessible financial education. The digital financial engagement platform, which is part of Edward Jones Ventures' portfolio, empowers employees to make confident financial decisions. Enabling financial advisors. To better enable financial advisors to serve business owners with workplace retirement plans, Edward Jones has expanded support for financial advisors, including dedicated workplace retirement plan consultants, team-based coverage for complex businesses and acumen building. The firm has also invested in Brillian through Edward Jones Ventures. Brillian equips financial advisors with business valuation and performance insights that help business owners integrate their companies into comprehensive financial planning. Select Edward Jones financial advisors are using Brillian in their practices today, with plans for all financial advisors to gain access in early 2027. Supporting small business. Edward Jones Financial Futures program helped small businesses access $2.9 million in 2025. One effort within the Financial Futures program, the Main Street Initiative - in collaboration with the Small Business Empowerment Center and New Leaf Climate - supports small business owners that help make its communities healthy, safe and strong by providing $30,000 grants that amplify their impact to their community and their retirement. * The Main Street Initiative is expected to deliver over $1.5M in grants to small business owners across the country by the end of 2026. * Recent grantees on average dedicated 17.7% of the grant for retirement, which they said helped to remove the temptation to redirect money to other business expenses and encouraged long-term retirement planning. * 88% of grantees reported their perspective on retirement changed for the better, saying that retirement seemed more possible with intentional and active retirement planning. Grantees also reported exploring retirement plan options like 401(k)s for their staffs. "By pairing grant funding with hands-on mentoring and intentional retirement planning, we're helping small business owners strengthen their impact today while working towards long-term financial security for themselves, their employees and the communities they serve," said Laci Graul, financial advisor at Edward Jones. St. Louis-based Edward Jones has more than 20,000 financial advisors serving over 9 million clients, with $2.4 trillion in client assets under care as of March 27, 2026. Edward Jones financial advisors in the U.S. serve over 263,000 workplace retirement plans with $106.9 billion in assets under care for more than 1.3 million plan participants.

401(k) Specialist
Jun 2nd, 2026
Transamerica, T. Rowe Price, TIAA expand retirement income access.

Transamerica, T. Rowe Price, TIAA expand retirement income access. The product is available to eligible retirement plans and is said to address longevity risk and turning retirement savings into income June 2, 2026 Transamerica is collaborating with T. Rowe Price and TIAA to expand access to guaranteed lifetime income options. The partnership blends services and capabilities from all three organizations to create the T. Rowe Price IncomeSelect offering by Transamerica, a product that converts savings into retirement income. "Retirement planning increasingly requires a thoughtful approach to both saving and income," said Jason Frain, head of Retirement Solutions at Transamerica, in a statement. "By working with T. Rowe Price and TIAA, we are expanding access to lifetime income in a way that is designed to fit naturally within employer-sponsored retirement plans." The IncomeSelect offering are collective investment trusts (CITs) established and maintained by Transamerica Trust Company, a wholly owned subsidiary of Transamerica. Transamerica Trust Company will exercise ultimate fiduciary authority over the management of, and investments made in the funds. The product is available to eligible retirement plans and is said to address pivotal issues concerning retirement plan savers, like managing longevity risk and understanding how to turn retirement savings into income. By integrating retirement income along professionally managed investments within a CIT structure, the organizations say they hope to support participants' long-term financial security while supporting advisors and plan sponsors. "This collaboration is another step toward a future where every American saver has a clear pathway to retirement income they can count on for life," said Colbert Narcisse, chief product officer and head of Insurance Solutions & New Markets at TIAA. The firms believe that expanding access to retirement income products could better prepare individuals in saving for the future. While adoption remains low, studies conclude that lifetime income can help strengthen retirement security. A whitepaper from BlackRock found that participants who embed a guaranteed lifetime income solution within their target-date fund could see an average 22% increase in spending power. Amanda Umpierrez is the Managing Editor of 401(k) Specialist magazine. She is a financial services reporter with nearly a decade of experience and a passion for telling stories and reporting news.

The Bulletin
May 4th, 2026
Transamerica introduces new registered index-linked annuity with optional income features.

Transamerica introduces new registered index-linked annuity with optional income features. PR Newswire Today at 6:02am PDT Transamerica Structured Index Advantage(R) Income Annuity (TSIA Income) adds new options to help create protected, non-reducing* lifetime payments with flexibility to support evolving retirement and legacy goals BALTIMORE, May 4, 2026 /PRNewswire/ - Transamerica today introduced TSIA Income, a new registered index-linked annuity (RILA) designed to help individuals create protected lifetime income while remaining connected to market opportunity and maintaining flexibility as retirement needs evolve. As responsibility for retirement income continues to shift to individuals, many Americans are looking for ways to turn savings into predictable, reliable payments. TSIA Income is designed to help address this challenge by providing guaranteed lifetime income, offering a dependable stream of payments while still allowing for flexibility and continued participation in market opportunities. "Today's retirees want confidence their income can last, along with flexibility as their needs evolve," said Liza Tyler, head of Annuity Solutions at Transamerica. "As more Americans recognize the value annuities can offer in helping turn savings into protected income, TSIA Income represents the next evolution of Transamerica's annuity offerings - combining protected lifetime income with added flexibility that gives people greater control over when income begins and how they plan ahead." As an added benefit, Transamerica now offers Performance Lock+ at no additional cost on all new and existing Transamerica registered index-linked annuity (RILA) contracts. Performance Lock+ provides added flexibility by allowing clients to lock in Index Account Option gains during a Crediting Period and move those gains into a Performance Lock Account, helping to protect progress along the way. Clients also have monthly opportunities, prior to the Allocation Anniversary, to re-enter their original Index Account Option, giving advisors and investors greater control as market conditions and goals evolve. TSIA Income offers multiple ways to tailor how and when lifetime income begins, including: A no explicit fee income option TSIA Income includes a no explicit fee RILA income option, designed for investors who want protected lifetime income in a cost-efficient way. Income can begin immediately or be deferred, with Rider Withdrawal Percentages that automatically increase over time based on age - regardless of market conditions. If retirement goals change, investors can redirect assets towards growth and protection instead. An optional Step-Up feature For investors seeking the opportunity to build higher future income, TSIA Income offers an optional Step-Up feature. With Step-Up, if the Policy Value is higher than the current Withdrawal Base at the time of the Step-Up, the Withdrawal Base is reset to equal the Policy Value. This can help increase future withdrawal amounts by combining market participation with increasing deferred Rider Withdrawal Percentages. Step-Up is available for an additional fee. An optional Additional Death Benefit (ADB) TSIA Income also offers an optional Additional Death Benefit, available for an additional fee and elected at issue, designed to help support legacy goals. The ADB allows beneficiaries to receive an additional death benefit amount based on rider earnings, providing an opportunity to leave more to loved ones while maintaining a focus on lifetime income. About Transamerica Transamerica believes everyone deserves the opportunity to live their best life. It's what inspires The Bend Bulletin to be a champion for helping everyday Americans thrive. As a leading provider of life insurance, retirement, and investment solutions for more than 10 million Americans, The Bend Bulletin help people make the most of what's important to them. Supporting its customers' financial futures with innovative products and services has been its mission for more than 120 years. In 2025, Transamerica fulfilled its promises to customers, paying more than $52.6 billion in insurance, retirement, and annuity claims and benefits, including return of customer-paid annuity premiums. Transamerica is part of the Aegon group of companies. Aegon is an international financial services holding company. For more information, visit www.transamerica.com. *Income will never be less than the initial Rider Withdrawal Amount as long as no excess withdrawals are taken. A current prospectus for this product should either precede or accompany this material. Before investing, consider the investment objectives, risks, charges and expenses carefully before investing. Go to transamerica.com for prospectuses containing this and other information. Please read carefully. Registered Index-Linked Annuities are long-term, tax-deferred vehicles designed for retirement purposes and are not for everyone. They are subject to possible loss of principal and earnings due to market fluctuation, investment risks as a result of fees and charges under the policy including surrender charges, other transaction charges, and periodic charges. Annuities issued in all states except New York by Transamerica Life Insurance Company, Cedar Rapids, Iowa and in New York by Transamerica Financial Life Insurance Company, Harrison, New York. Annuities are underwritten and distributed by Transamerica Capital, LLC, 1801 California St., Suite 5200, Denver CO 80202, Member FINRA. References to Transamerica may pertain to one or all of these companies. You cannot directly invest in an index and the annuity does not participate directly in any stock or equity investments. Stock dividends on the index are not included as a component of the Index Value. When you invest in an Index Account Option, the upside potential of your investment may be limited by its Growth Opportunity Type. The Index Account Option's Downside Protection may not fully protect from loss. The losses could be significant. When you exercises the Performance Lock feature, your Interim Value will be "locked in", (less any remaining Credit Advantage fees and other applicable charges-Not applicable in New York) and your investment will be transferred to a holding account (the Performance Lock Account) until the next Allocation Anniversary. By locking in the current Interim Value, you will no longer participate in additional gains or losses of their chosen Index may receive until the next Allocation Anniversary. During this time, you may choose to exercise the Early Re-Entry feature to reinvest in the same Index Account Option on any Allocation Monthiversary prior to the next Allocation Anniversary. The number of Allocation Monthiversaries available corresponds to the number of months remaining until the next Allocation Anniversary. While in the holding account, you will be credited compound interest daily based on the annual interest rate in effect on that day and will be reduced on a dollar-for dollar basis for any fees, charges, or withdrawals deducted from the Performance Lock Account. If you exercise the Performance Lock when the Interim Value is lower than the initial investment, you may be "locking-in" a loss. By exercising Early Re-Entry, you will be re-exposing your investment to the possibility of Index losses, negative Interim Value adjustments and reductions to your Index Base, as well as any applicable Credit Advantage fees. Due to the shortened remaining length of the Crediting Period upon re-entry, the value of your investment could be more susceptible to loss from short-term negative Index performance. Transamerica Structured Index Advantage Income Annuity is not available in Oregon and New York. Performance Lock+ is referred to as Interim Value Lock+ in New York. The Additional Death Benefit will be taxed to your beneficiary as ordinary income. No benefit is payable under the Additional Death Benefit if there are no Rider Earnings on the date of the death benefit proceeds are calculated. The policy is referred to as an index-linked variable annuity. All guarantees, including optional benefits, are based on the claims-paying ability of the issuing insurance company. All policies, riders, and forms may vary by state and may not be available in all states. ICC24 TPVA14IC-0720 (SC), TPVA14FL-0720 (SC), TPVA14OR-0720 (SC), TRIA10OR-R0821, FPVA14NY-0720, FRIA10NY-R0821, ICC25 TRIA16IC-0825 (PL), TRIA16FL-0825 (PL), TRIA16OR-0825 (PL), FRIA16NY-0825 (PL), ICC25 TRGL26IC-0825 (IS), ICC25 TRGL26IC-0825 (IJ), ICC25 TRGL27IC-0825 (IS)(SU), ICC25 TRGL27IC-0825 (IJ)(SU), ICC25 TRGL27IC-0825 (AS), ICC25 TRGL27IC-0825 (AJ), ICC25 TRGL27IC-0825 (IS)(AD), ICC25 TRGL27IC-0825 (IJ)(AD), TRGL26FL-0825 (IS)(SC), TRGL26FL-0825 (IJ)(SC), other versions also available, TRGL26OR-0825 (IS), TRGL26OR-0825 (IJ), TRGL27OR-0825 (IS)(SU), TRGL27OR-0825 (IJ)(SU), TRGL27OR-R1225 (AS), TRGL27OR-R1225 (AJ), TRGL27OR-R1225 (IS)(AD), TRGL27OR-R1225 (IJ)(AD) Hank Williams (319) 355-7789 Erin Yang (303) 383-5295 SOURCE Transamerica This is a paid placement. For further inquiries, please contact PR Newswire directly.

InsuranceNewsNet
May 4th, 2026
Transamerica introduces new RILA with optional income features.

Transamerica introduces new RILA with optional income features. On Monday, Transamerica introduced TSIA Income, a new registered index-linked annuity (RILA) designed to help individuals create protected lifetime income while remaining connected to market opportunity and maintaining flexibility as retirement needs evolve. As responsibility for retirement income continues to shift to individuals, many Americans are looking for ways to turn savings into predictable, reliable payments, the insurer said in a news release. TSIA Income is designed to help address this challenge by providing guaranteed lifetime income, offering a dependable stream of payments while still allowing for flexibility and continued participation in market opportunities. "Today's retirees want confidence their income can last, along with flexibility as their needs evolve," said Liza Tyler, head of annuity solutions at Transamerica. "As more Americans recognize the value annuities can offer in helping turn savings into protected income, TSIA Income represents the next evolution of Transamerica's annuity offerings - combining protected lifetime income with added flexibility that gives people greater control over when income begins and how they plan ahead." As an added benefit, Transamerica now offers Performance Lock+ at no additional cost on all new and existing Transamerica registered index-linked annuity (RILA) contracts, the release said. Performance Lock+ provides added flexibility by allowing clients to lock in Index Account Option gains during a Crediting Period and move those gains into a Performance Lock Account, helping to protect progress along the way. Clients also have monthly opportunities, prior to the Allocation Anniversary, to re-enter their original Index Account Option, giving advisors and investors greater control as market conditions and goals evolve. TSIA Income offers multiple ways to tailor how and when lifetime income begins, including: A no-explicit-fee-income option. TSIA Income includes a no explicit fee RILA income option, designed for investors who want protected lifetime income in a cost-efficient way. Income can begin immediately or be deferred, with Rider Withdrawal Percentages that automatically increase over time based on age - regardless of market conditions. If retirement goals change, investors can redirect assets towards growth and protection instead. An optional Step-Up feature. For investors seeking the opportunity to build higher future income, TSIA Income offers an optional Step-Up feature. With Step-Up, if the Policy Value is higher than the current Withdrawal Base at the time of the Step-Up, the Withdrawal Base is reset to equal the Policy Value. This can help increase future withdrawal amounts by combining market participation with increasing deferred Rider Withdrawal Percentages. Step-Up is available for an additional fee. An optional Additional Death Benefit. TSIA Income also offers an optional Additional Death Benefit, available for an additional fee and elected at issue, designed to help support legacy goals. The ADB allows beneficiaries to receive an additional death benefit amount based on rider earnings, providing an opportunity to leave more to loved ones while maintaining a focus on lifetime income.