Full-Time
Mortgage Loan Officer I/II
Posted on 8/21/2026
Navy Federal
10,001+ employees
Largest member-owned credit union; financial services
Compensation Overview
$24.24 - $34.09/hr
Tampa, FL, USA
In Person
On-site role at 4538 S Dale Mabry Highway, Tampa, FL 33611.
 Real Estate (1) |
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- Ability to work effectively and efficiently with automated systems
- Familiarity with accounting, credit, and/or lending principles and techniques
- Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
- Exposure to lending application and approval process
- Familiarity with mortgage lending concepts and principles
- Familiarity with banking/financial industry standards and practices
- Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Effective database and presentation software skills
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
- Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
- Effective skill speaking and/or presenting in front of groups in a professional setting
- Effective word processing and spreadsheet software skills
- To interview and counsel members about first mortgage loans and to take mortgage loan applications
- To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process
- To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives
- To build and maintain referral relationships with realtors, builders, and other centers of influence
- Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
- Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
- Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Navy Federal is a credit union that provides financial products and services to the U.S. military community, including active-duty service members, veterans, DoD employees, and their families. It operates through more than 360 branches and a nationwide presence, offering accounts, loans, mortgages, credit cards, and other banking services, with access available online and via mobile apps. As a member-owned, not-for-profit institution, it reinvests earnings to benefit members rather than outside shareholders and is insured by the NCUA. The company emphasizes serving those connected to the Armed Forces with helpful, accessible financial support and career opportunities for its staff. Its goal is to help members achieve financial well-being through comprehensive, widely available services while growing its community and assets.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Vienna, Austria
Founded
1933
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Simplify's Take
What believers are saying
- July 2026 Doner appointment signals a sharper push for new-member acquisition and loyalty.
- The 2025 annual report showed 15 new branches and 15% more investing openings.
- Navy Federal issued $350 million in interest-free shutdown loans, deepening member dependence during stress.
What critics are saying
- On February 9, 2026, the Fourth Circuit revived racial mortgage-discrimination claims.
- CFPB penalties for overdraft and debt-collection abuses still stain trust with military families.
- If lending fairness scrutiny broadens, Navy Federal's military-first reputation becomes an existential liability.
What makes Navy Federal unique
- Navy Federal serves 15 million members and 380 branches, anchored to military eligibility.
- Its not-for-profit structure returned $4.5 billion in 2025 member value, per May 12, 2026.
- Management says Navy Federal has never executed layoffs, reinforcing a sticky employer brand.
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Benefits
Employee Referral Bonus
Company News
Navy Federal Credit Union earns top spot for customer experience. July 14, 2026 Forrester's Global Customer Experience Index Ranking named Navy Federal Credit Union No. 1 for customer experience. It earned an overall score of 81.2, according to a press release. This index ranks companies based on feedback from customers who have interacted with a company or brand during the previous 12 months. It looks at both the quality of the experience and overall customer loyalty. Navy Federal Credit Union earned this spot for its personalized services, financial solutions and technology. "At Navy Federal, member service is at the heart of what we do," Dietrich Kuhlmann, president and CEO, Navy Federal Credit Union, said in the release. "Being named Forrester's number one brand for customer experience in the U.S. is an incredible honor, reflecting the trust our members place in us every day. Above all, this recognition is a testament to our team - to their passion, time and talent - and I'm deeply grateful for their commitment to America's service members and their families."
Navy Federal Credit Union earns top spot in Forrester's 2026 customer experience index. Navy Federal Credit Union was ranked No. 1 among U.S. brands for customer experience in Forrester's Global Customer Experience Index Rankings, according to a July 7 announcement. Forrester's CX Index evaluates consumer perceptions of hundreds of brands across industries such as banking, retail, airlines, and telecommunications. Navy Federal received an overall score of 81.2, the highest in the United States for the 2026 rankings. The study measures both quality of customer experience and loyalty based on feedback from consumers who interacted with each brand during the previous year. Dietrich Kuhlmann, president and CEO of Navy Federal Credit Union, said, "At Navy Federal, member service is at the heart of what we do. Being named Forrester's number one brand for customer experience in the U.S. is an incredible honor, reflecting the trust our members place in us every day. Above all, this recognition is a testament to our team - to their passion, time, and talent - and I'm deeply grateful for their commitment to America's Servicemembers and their families." Forrester has used its CX Index as a benchmark for more than a decade but does not endorse any company or advise consumers to select products or services based on its research publications. The report is part of broader resources that include models and analyst guidance available through Forrester. Established in 1933 with seven members, Navy Federal now serves more than 15 million members globally as the world's largest credit union and operates over 380 branches worldwide near military installations. Membership is open to Department of Defense and Coast Guard Active Duty personnel - including veterans - as well as civilian employees, contractors, and their families. Navy Federal employs over 25,000 people and operates under contract with the Department of Defense to provide banking services overseas at around 60 branches across ten countries and territories. Navy Federal Credit Union supports financial education initiatives - particularly for military families - offers digital banking tools such as mobile apps and online resources; provides checking accounts, savings options, loans and credit cards; extends operations globally near military sites; serves over 13 million members; and operates branches worldwide near military installations, according to its official website.
Doner Named Creative Agency of Record for Navy Federal Credit Union. July 7, 2026 10:32 AM Gift Article Strategy, Creativity and Shared Values Propel New Partnership Dedicated to Helping Military Members, Veterans and Their Families Navigate Today's Financial Complexity DETROIT, MI / ACCESS Newswire / July 7, 2026 / Today, Doner, a Stagwell (STGW) agency, announces it has been named agency of record for Navy Federal Credit Union following a competitive review. This new partnership will underpin a combined focus on brand and product marketing in service of new member acquisition, in addition to building brand affinity and loyalty, all with the objective of creating a deeper relationship with members. Navy Federal is the world's largest credit union, a not-for-profit serving over 15 million members worldwide. "We were looking for a partner that brought together sharp strategic thinking, standout creativity and a genuine awareness of the communities we serve as they navigate an increasingly complex financial ecosystem," said Pam Piligian, Chief Marketing Officer at Navy Federal Credit Union. "Throughout the review process, Doner demonstrated a strong grasp on the challenges and opportunities everyday Americans, including the military and their families, are facing. We're excited to work together to build momentum for the Navy Federal brand and carry it forward toward an even more successful future." As agency of record, Doner will lead creative strategy across the brand, developing solutions across Navy Federal's portfolio of products and services, helping the brand navigate today's evolving world of personal and business finance. The partnership will focus on strengthening Navy Federal's connection with existing members while introducing the brand to new audiences through strategically driven creative work. "Navy Federal Credit Union has built one of the most trusted brands in financial services by putting its members first," said Craig Conrad, President and Chief Operating Officer at Doner. "That's the kind of brand we're passionate about partnering with. Our team understands the values, aspirations and everyday realities of Americans across the country, and we're excited to help Navy Federal tell the stories that honor its legacy while inspiring its next chapter of growth." The appointment follows a competitive agency review that began this February and comes on the heels of Doner's strategic alliance with Colle McVoy to form DonerColle Partners. Together, the agencies bring expanded strategy, creative, media, production and AI-powered innovation to help brands that move America build deeper relationships with the people they serve. Doner and Navy Federal Credit Union officially begin partnering this month, with initial work expected to launch in the fourth quarter. About Navy Federal Credit Union Established in 1933 with only seven members, Navy Federal now has the distinct honor of serving more than 15 million members globally and is the world's largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, Veterans, civilian and contractor personnel, and their families. Navy Federal employs a workforce of over 25,000 and has a global network of more than 380 branches. Navy Federal is contracted to operate the Overseas Military Banking Program under the authority of the Department of Defense, which provides Active Duty military servicemembers deployed overseas with access to some 60 branches and hundreds of ATMs spread across 10 countries and territories. For more information about Navy Federal Credit Union, visit navyfederal.org. About Doner Doner is an integrated marketing agency operating at the intersection of Modern + Main Street. Charlotte Observer help brands earn relevance and influence decisions through strategy, creative, media, communications, commerce and production. Its clients include Stellantis (Chrysler, Dodge, Jeep and Ram), Coca-Cola's fairlife, McDonald's, The UPS Store, Poland Spring and more. Doner is part of DonerColle Partners, a strategic alliance with Colle McVoy built to help brands win between the coasts through integrated strategy, creative, media and AI-powered innovation. About DonerColle Partners DonerColle Partners is a newly combined Stagwell (STGW) partnership formed between leading Stagwell agencies Doner and Colle McVoy, each with 90 years of history. Grounded in a shared belief that great work comes from strong relationships, the partnership combines deep roots with modern marketing expertise across strategy, creative, media and digital, including AI-enhanced content development, insight generation and measurement. Built for the brands that move America, DonerColle Partners blends insight, craft and innovation to help brands connect meaningfully with people and drive lasting growth. To learn more, visit donercolle.com and follow Charlotte Observer on LinkedIn. This story was originally published July 7, 2026 at 10:32 AM with the headline "Doner Named Creative Agency of Record for Navy Federal Credit Union ."
2026 CapitalCISO ORBIE Awards recognize top security executives. GlobeNewswire | Inspire Leadership Network Today at 1:40pm UTC MCLEAN, Va., June 26, 2026 (GLOBE NEWSWIRE) - The 2026 CapitalCISO ORBIE Awards honored leading chief information security officers (CISOs) from Northrop Grumman Corporation, Navy Federal Credit Union, Office of Personnel Management, Calvert County Government & University of Maryland Medical System for their exceptional leadership. Hosted by CapitalCISO, a chapter of the Inspire Leadership Network, the prestigious awards honor CISOs who drive business transformation and industry impact. Held at The Ritz-Carlton, Tysons Corner, the ceremony brought together top executives and industry leaders to honor excellence in security leadership across five award categories. "Behind every successful cybersecurity strategy is a CISO leading the vision," said Michael Baker, CapitalCISO Chair. "The ORBIE Awards are the ultimate recognition program for the leaders behind the work." Meet the 2026 CapitalCISO ORBIE Award Winners: * Grant Jewell, Corporate Director & Deputy CISO, Northrop Grumman Corporation, received the Global ORBIE for organizations over $1 billion annual revenue & multi-national operations. * Mike Newborn, CISO, Navy Federal Credit Union, received the Large Enterprise ORBIE for organizations over $10 billion annual revenue. * Danielle Rowell, CISO, Office of Personnel Management (fmr), received the Enterprise ORBIE for organizations over $1 billion annual revenue. * Kat Poff, CISO, Deputy Director of Technology Services, Calvert County Government, received the Corporate ORBIE for organizations up to $1 billion annual revenue. * Duc Lai, VP IT Security & CISO, University of Maryland Medical System, received the Healthcare ORBIE for hospitals & healthcare organizations. About the ORBIE: The ORBIE is the preeminent executive recognition for C-suite leaders. Since 1998, the ORBIE Awards have recognized leadership excellence, building relationships between executives and trusted business partners, and inspiring the next generation of executives. Finalists and winners are selected through an independent peer-adjudicated process led by prior ORBIE recipients based on the following criteria: * Leadership and management effectiveness * Business protection created by enterprise security * Engagement in industry and community endeavors CapitalCISO ORBIE Keynote & Attendance: The keynote conversation for the CapitalCISO ORBIE Awards was delivered by Michael Baker, Vice President and Global CISO, DXC Technology, and Frank Aiello, Senior Vice President and CISO, Maximus. Nearly 250 guests attended, representing leading Capital Area organizations and their technology partners. The following partners made the 2026 CapitalCISO ORBIE Awards possible: * Underwriters: Fortinet & Halcyon * Gold Partners: Chainguard, Method Security & Wiz * Silver Partners: Abnormal Security, Okta & Zscaler * Bronze Partners: Between Pixels, Bricklayer AI, Cyera, Elisity, GuidePoint Security, Horizon3.ai, LevelBlue, Netskope & RSM * Media Partner: Washington Business Journal * Nonprofit Partner: Year Up United About CapitalCISO: CapitalCISO is the preeminent peer leadership network of chief information security officers (CISOs) in Capital Area. As one of over 50 chapters of the Inspire Leadership Network, CapitalCISO belongs to a national membership organization exclusively comprised of C-suite leaders from public and private businesses, government, education, healthcare, and nonprofit institutions. CapitalCISO is led by a CISO Advisory Board, with support from an executive director and staff. Underwriter executives support the chapter and ensure the programs remain non-commercial and exclusive to qualified CISOs and members. About Inspire Leadership Network: Inspire Leadership Network is the preeminent peer leadership network of C-suite executives. With nearly 2,000 members across over 50 local chapters, Inspire members serve public and private businesses, government, education, healthcare, and non-profit institutions. Inspire exists to help leaders thrive in today's most challenging executive roles. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.
Two credit unions just won the Navy's highest financial institution honor - Here's why that matters. When the Navy decides to hand out awards for excellence, you know the competition is fierce. So when Navy Federal Credit Union and Keys Federal Credit Union both snagged the 2025 Navy Distinguished Credit Union of the Year awards, it wasn't just another participation trophy moment - it was recognition of something genuinely impressive. The Defense Credit Union Council (DCUC) announced that these two institutions stood out among all the banks and credit unions serving Navy installations. Navy Federal took the honor for their work at Joint Expeditionary Base Little Creek-Fort Story, while Keys Federal earned recognition at Naval Air Station Key West. Think of it as the Oscar for on-base financial services, except the judges are installation commanders who see firsthand which institutions actually show up for service members and their families. "We are proud to congratulate both Navy Federal and Keys Federal Credit Union on being named Navy Credit Union of the Year," said Anthony Hernandez, DCUC President and CEO (and retired U.S. Air Force Colonel). "This well-deserved recognition reflects their unwavering commitment to serving Navy personnel, military families, and their communities with excellence." How the selection works. Here's what goes into earning this distinction: Every year, the Office of the United States Navy Installations Command reviews nominations from installation commanders - the people who actually work alongside these financial institutions daily. They're looking for on-base banks and credit unions that went above and beyond during the previous year. The awards break down into two categories based on total assets: institutions with $1 billion and above, and those with less than $1 billion. It's a smart way to ensure smaller credit unions get fair consideration alongside the heavy hitters, because serving military families well isn't about size - it's about commitment. The United States Navy Installations Command oversees the entire process, carefully reviewing every submission to identify which institutions truly delivered exceptional service to the Navy community.