IT Support Technician Tier 2

Posted on 5/23/2024

Component Repair Technologies

Component Repair Technologies

201-500 employees

Precision turbine engine component repair services

Industrial & Manufacturing


Mentor, OH, USA

Required Skills
Microsoft Azure
Android Development
  • Certifications and accreditations common in the information technology field (or similar), such as: Microsoft A+ or Network+ or Azure Certifications, Microsoft 365 administration and applications, Linux system administration.
  • Three years prior helpdesk or position experience.
  • A demonstrated commitment to continuing education in related fields and technologies.
  • Bachelor's degree in the field of information technology, computer science or similar or equivalent and relevant job experience.
  • Experience in Windows Desktop operating systems including Windows 10 and 11, Mobile operating system support such as iOS/Android operating systems, Working knowledge of OSI model, switching and routing, and network cabling, Microsoft Active Directory experience, Familiarity with backup and recovery methods.
  • Self-motivated and detail-oriented individual.
  • Excellent oral, written, and interpersonal skills.
  • Strong and methodical troubleshooting skills.
  • Excellence in evaluating priority, impact, and severity.
  • High regard for customer (end-user) service.
  • Willingness to work weekends and off-hours for maintenance, planned outages, or emergencies.
  • Read, write, speak, and understand the English language.
  • End-user computer system support including set-up, install, maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Maintain, analyze, and troubleshoot network infrastructure.
  • Monitor and analyze network usage and performance.
  • Recommend upgrades, patches, and services based on business strategies and IT projects.
  • Perform malware and virus detection, identification, quarantine, and removal.
  • Write and methodically execute batch or PowerShell scripts.
  • Provide phone system administration including wireless VoIP phones.
  • Work with the company security systems administration infrastructure, including facial recognition, HID and video systems.
  • Responsible for printer/multi-function machine installation, configuration, and maintenance and the on-going support and troubleshooting of systems.
  • Conduct user and/or departmental training.
  • Maintain a thorough knowledge base with current information and troubleshooting techniques in the field of information technology.
  • Maintain appropriate service level agreements (SLA) for end-user support.

Component Repair Technologies

Component Repair Technologies


At Component Repair Technologies, employees are part of a skilled and committed team, working with precision and expertise to deliver top-notch services in the repair of gas turbine engine components across aviation, industrial, and marine sectors. The company, steadfast since 1985, upholds a deep commitment to quality and has established itself as a trusted partner for major turbine engine manufacturers and airlines. Working here offers the opportunity to contribute to a company that values technical excellence and continuous improvement in a dynamic industry.

Company Stage


Total Funding



Mentor, Ohio



Growth & Insights

6 month growth


1 year growth


2 year growth