Technical Support Specialist

Posted on 2/3/2023

INACTIVE

201-500 employees

Intelligent sales prospecting software

Company Overview

Seamless.AI's mission is to help the world connect to opportunity and positively impact billions. The company helps teams maximize revenue, increase sales and acquire total addressable markets instantly using artificial intelligence.

AI & Machine Learning

Company Stage

Series A

Total Funding

$77.4M

Founded

2018

Headquarters

Worthington, Ohio

Growth & Insights

Headcount

6 month growth

↓ -6%

1 year growth

↑ 0%

2 year growth

↑ 5%

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Communications

Salesforce

Requirements

Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and have an intuition toward solving technical problems
Have excellent verbal and written communication skills
Have previous experience with assisting customers via email or live chat, and passionate about the customer experience
Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer

Responsibilities

Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Some phone or live training is required on an as needed basis
Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Bonus points for experience using Salesforce Service Cloud

The Opportunity

Our company is continuing to grow and we’re looking for talented technical support professionals to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Technical Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Apply today if you:

Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and have an intuition toward solving technical problems
Have excellent verbal and written communication skills
Have previous experience with assisting customers via email or live chat, and passionate about the customer experience
Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer

What you’ll get to do everyday:

Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Some phone or live training is required on an as needed basis.
Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
Bonus points for experience using Salesforce Service Cloud

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups in 2020 and 2022. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.