Reporting to Technology Change Director

At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. 

These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its journey. To drive towards this ambition, we are looking for a Technical Writer to produce and maintain high-quality technical documentation that contributes to the overall effectiveness of our policies, procedures, and processes, and to develop instructions for the use of our IT systems and services. The role of a Technical Writer is a new to Aztec and we are seeking someone who can help shape, refine, and develop this capability going forward.

Reporting to the Technology Change Director, you will be key member the Office of the CDO (Chief Digital Officer) working collaboratively with our Applications, Cloud, Service Delivery and Client Facing teams to make our products easier to use and our procedures and policies easier to follow. You’ll research and transform complex technical concepts, specifications, and procedures into high-quality software documentation that meets user needs.

You will provide modern Technical Writing expertise and your ability to evaluate and analyse information is second to none, helping people understand complicated instructions. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive high standards in our documentation.

You will explain how things are used in a way that is easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides.

The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group.  The successful engagement and management of these stakeholders will be critical to success in the role. For our Tech teams, remote, flexible working is the norm, along with occasional trips to our other offices.

Key responsibilities:

• Design, develop, review, and publish high-quality technical documentation
• Learn complex work from research, self-learning, training, and shadowing seniors, work under minimal supervision on advanced, unstructured, and complex work, and seek limited guidance for resolving conflicts and delivering in sync with multiple teams
• Develop and maintain strong collaborative relationships both across Technology, the wider business, and senior stakeholders. Become a trusted advisor to client teams in the use of our products and services and help them achieve their clients’ goals and needs
• Champion and drive the role of the Technical Writer, developing the role, its remit and capability as part of the OCDO. Design, develop and implement its own contributing strategies to align with the goals of the team and department. Potential to grow the capability in the future, influencing resourcing needs and budget requirements
• Improve the quality of content, adhere to the established standards and guidelines, and deliver on time, and design, develop, review, and publish high-quality technical documentation
• Obtain a deep understanding of products and services to translate complex information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience using language that positions our users for success
• Develop and maintain detailed libraries of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Write and edit technical documents such a procedural documentation, user guides and manuals. reference manuals, RFI/RFP responses, and product manuals
• Determine the type of publication that will best serve the project requirements
• Develop in-depth knowledge of how our systems and products are being utilised across our business teams. Seeking ways to drive usability, adoption and efficiency through the development and creation of high-quality procedural, user guides and technical documentation that is easy for our users to understand

Essential Skills:

• 5 years + experience working in a similar role as a technical writer / author
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Experience documenting Standards and Policies (Security Standards, BCP/DR documentation, Application Development documentation)
• Editing skills – proofreading, content review, structure and style, tone of voice, technical vocabulary
• Information Design - visually and verbally represent information (including facts, graphs, statistics, tables, and figures) in the most accessible way, understood by the specific audience
• Information Architecture - structure and organize information in the most user-friendly way
• Typography - arrange and present written word most appropriately and legibly depending upon the type of technical document
• User persona targeting – always thinking about the best user and client experience
• Familiarity with professional authoring tools, structured authoring, and component content management systems
• Exceptional verbal and written communication skills, able to influence and engage at all levels
• Strong working knowledge of Microsoft Office, O365 and cloud technologies
• Desire to ‘own the role’, develop its reach and value
• Ability to work on own initiative with little day to day guidance / management
• Bachelor’s degree in English, communications, journalism, or a related field would be advantageous
• Financial services experience would be highly regarded, as will awareness of regulatory and IT controls such as ISAE, 27001 ISO, PCI DSS
• Full work rights are required. We are not offering work permits for this role

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

• Competitive salary
• Discretionary bonus scheme plus Managers Incentive bonuses
• Flexible, hybrid working
• Generous holiday allowance
• Pension scheme 
• Private medical insurance, including eye care
• Permanent health insurance
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Ability to work abroad for up to 3 weeks per annum
• Regular social events
• Health and wellbeing programmes
• Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.