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Full-Time

Customer Support Representative

Posted on 6/18/2024

Taskrabbit

Taskrabbit

1,001-5,000 employees

Digital marketplace for home services

Consumer Goods

Compensation Overview

$21.5Hourly

+ Bonus + Benefits + Perks

Entry

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Zendesk
Customer Service
Requirements
  • Minimum 2 years of customer service experience
  • Experience with CRM tools (Zendesk)
  • Experience with TMS (Transportation Management Systems)
  • Excellent typing skills and ability to navigate online tools and systems
  • Strong written and verbal communication skills
  • Reliable and punctual with excellent time management skills
  • Adaptability and ability to work in a fast-paced environment
  • Bilingual in English and Spanish preferred
  • Full-time availability (40 hours/week) including weekends
Responsibilities
  • Assist users in their entire experience
  • Efficiently address and solve user issues primarily via live channels (email, phone)
  • Build connections and trust with users for a first-time resolution
  • Monitor daily deliveries, anticipate risks, ensure on-time delivery and exceptional service
  • Proactively solve issues, identify trends, and provide feedback to other teams
  • Champion partners and customers by identifying needs and advocating for continuous improvement

Taskrabbit's main product is a marketplace platform that connects users with Taskers for various home services, utilizing technology to streamline tasks such as furniture assembly and moving help. The platform is facilitated through a user-friendly interface and leverages technology to enhance the user experience.

Company Stage

M&A

Total Funding

$37.7M

Headquarters

San Francisco, California

Founded

2008

Growth & Insights
Headcount

6 month growth

6%

1 year growth

12%

2 year growth

30%