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Full-Time

Senior Desktop Support Technician

Posted on 7/8/2024

Clearway Energy

Clearway Energy

51-200 employees

Renewable and natural gas energy generation

Energy

Compensation Overview

$52k - $76kAnnually

+ Annual Cash Bonus

Senior

San Francisco, CA, USA

Category
IT Support
System Administration
IT & Security
Required Skills
TCP/IP
Communications
Requirements
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Minimum of 3 years of experience in a desktop support role, with at least 1 year in a Level 2 capacity
  • Proficiency in Windows and Mac operating systems
  • Experience with Active Directory, Office 365, and common enterprise software
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
  • Familiarity with remote desktop tools and VPN technologies
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a team
  • Customer-focused attitude with a commitment to providing high-quality support
Responsibilities
  • Provide advanced technical support for hardware, software, and network-related issues
  • Resolve escalated tickets from Level 1 support efficiently and effectively
  • Diagnose and resolve complex technical issues related to desktop, laptop, and mobile devices
  • Install, configure, and maintain operating systems, software applications, and hardware
  • Assist end-users with technical issues via phone, email, or in person
  • Perform regular system maintenance, updates, and backups
  • Maintain detailed records of support requests, resolutions, and system changes
  • Work closely with other IT team members to resolve issues and implement new technologies
  • Participate in IT projects, including system upgrades, rollouts, and migrations
  • Provide after-hours support as needed for critical issues or system maintenance

This leading renewable energy company offers a dynamic working environment with a firm commitment to sustainability and environmental responsibility. Specializing in wind and solar generation as well as environmentally-sound natural gas facilities, it focuses on delivering stable and growing dividend income through its high-quality, contracted assets. Employees enjoy the opportunity to contribute to significant projects that promote energy innovation and environmental stewardship, while benefiting from a stable financial structure that prioritizes sustainable growth.

Company Stage

Private

Total Funding

$1.6B

Headquarters

Princeton, New Jersey

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-11%
INACTIVE