Full-Time

Software Support Specialist

Posted on 1/22/2025

Vermont Information Processing

Vermont Information Processing

201-500 employees

Software solutions for beverage industry management

No salary listed

Entry, Junior

Burlington, VT, USA

Hybrid - will be required to report to our office in Colchester, VT.

Category
Customer Success
Customer Support
Customer Success & Support
Requirements
  • Strong verbal and written communication skills
  • Ability to effectively teach and train customers in a clear and resourceful manner
  • Self-driven with the ability to work independently and as part of a team
  • Excellent problem-solving skills with a keen attention to detail and accuracy
  • Ability to multitask and stay organized in a fast-paced environment
  • A passion for learning new technologies and sharing innovative ideas
  • College degree preferred but not required
Responsibilities
  • Develop a thorough understanding of VIP Software, including the ability to install, train, and support our customers effectively
  • Deliver exceptional service to customers through phone, virtual meetings, or in-person interactions
  • Respond promptly and professionally to customer inquiries, ensuring their needs are met
  • Address and resolve customer complaints with a focus on customer satisfaction
  • Act as a liaison between customers and internal departments to ensure smooth and timely communication and service delivery
  • Document and track actions taken to resolve customer issues
  • Provide feedback to the Development Team to support software improvements
Desired Qualifications
  • College degree preferred but not required
Vermont Information Processing

Vermont Information Processing

View

Vermont Information Processing (VIP) provides technology solutions specifically designed for the beverage industry, including brewers, wineries, spirits suppliers, and non-alcoholic beverage brands. Their software addresses challenges like SKU proliferation by offering tools for warehouse management, sales reporting, analytics, data collection, and pricing strategies. These solutions help beverage companies streamline their operations, enhance decision-making, and boost sales. VIP generates revenue through the sale of its software and services, focusing on delivering specialized tools that turn business data into actionable insights. Their deep industry knowledge and commitment to helping clients improve operational efficiency set them apart from competitors, making them a reliable partner for beverage distributors and suppliers.

Company Size

201-500

Company Stage

Acquired

Total Funding

N/A

Headquarters

Colchester, Vermont

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for real-time data analytics boosts VIP's software adoption.
  • Direct-to-consumer sales channels create opportunities for VIP's integration tools.
  • Sustainability initiatives drive demand for VIP's advanced warehouse management systems.

What critics are saying

  • Emerging startups with lower-cost solutions threaten VIP's market share.
  • Rapid AI advancements may require VIP to invest heavily in R&D.
  • Warburg Pincus acquisition could disrupt VIP's existing client relationships.

What makes Vermont Information Processing unique

  • VIP specializes in tailored software for the beverage industry's unique challenges.
  • The company offers solutions for SKU proliferation and warehouse management.
  • VIP's deep industry knowledge makes it a trusted partner for beverage distributors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Parental Leave

Hybrid Work Options

Unlimited Paid Time Off

Paid Vacation

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Discounted Gym Memberships

Combined Time Off and Floating Holidays

Flex and Hybrid Schedules

401(k) Retirement Plan

401(k) Company Match

ESOP (Employee Stock Ownership Plan)

Profit Sharing

Company News

ThePrint
Feb 12th, 2025
Warburg Pincus acquires Vermont Information Processing for $1B

Warburg Pincus has agreed to acquire Vermont Information Processing, a software firm for beverage distributors, for approximately $1 billion, including debt, according to sources. The deal is signed and may be announced soon. Warburg Pincus, a New York-based buyout firm with over $86 billion in assets under management, declined to comment, and Vermont Information Processing has not responded to requests for comment.

ThePrint
Feb 12th, 2025
Warburg strikes $1 billion deal for software firm Vermont Information Processing, sources say

(Corrects typo in paragraph 4) (Reuters) - Buyout firm Warburg Pincus has clinched a deal to acquire Vermont Information Processing, which makes software for beverage distributors, for about $1

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