Customer Success Specialist
Performance Solutions
Posted on 3/7/2023
Experience Level
Desired Skills
  • You are a team player
  • You are capable of owning a solution from end to end
  • You are comfortable working with multiple technologies
  • You are comfortable learning new applications
  • You have strong desktop skills and are comfortable troubleshooting remotely
  • You have excellent communication skills
  • You are comfortable being on-call for after-hours support as needed
  • Experience as a Customer Success Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent problem-solving skills
  • Excellent verbal and written communication skills
  • Good time management and organizational skills
  • The ability to keep current with the constantly changing technology industry
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma
  • Respond to customer queries in a timely and accurate manner, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Success Representatives
Desired Qualifications
  • Familiarity with our industry is a plus
Stack Sports

201-500 employees

Sports industry SaaS platform offerings
Company Overview
Stack Sports' mission is to help teams win through software, increase participation, and transform the sports experience. The company provides world-class software and services to support national governing bodies, youth sports associations, leagues, clubs, parents, coaches, and athletes.
  • Health, dental, & vision coverage
  • PTO
  • Parental leave
  • Volunteer opportunities
  • Exclusive employee events
Company Core Values
  • Play to win
  • Be a team player
  • Own the solution
  • Run in our customers' shoes