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Associate Support Engineer
Confirmed live in the last 24 hours
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
MongoDB
Requirements
  • 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar)
  • Basic Knowledge of Databases+API/Integrations (MongoDB)
  • Technical Troubleshooting Ability (no-code experience or similar)
  • Experience in Designing, Documenting and Educating new Operational Processes
  • Service Mindset - Customer-focused
  • Experience managing others - either in 'direct report' capacity or in a project management role
Responsibilities
  • Report to our Manager of Production Support
  • Commit to your team's Diversity, Equity and Inclusion goals created in our DEI Unqork Application
  • Be the primary contact for support assessment consultants
  • Partner with support leadership to operationalize and improve support processes
  • Promote positive outcomes for technical support issues across the account portfolio
  • Foster education and process documentation for support consultants
  • Parter with platform operations and customer success teams to improve support models and new processes focused on scalability
  • Provide service to our clients and internal collaborators
Unqork

501-1,000 employees

No-code software
Company Overview
Unqork's mission is to enable Creators to build and manage enterprise-grade software without writing a single line of code. The company builds intuitive, easy-to-use, no-code tools.
Benefits
  • Create your own role
  • Lunch on a monthly stipend, plus weekly happy hours and socials
  • 401k plan
  • Growth opportunities
  • Medical, dental, and vision insurance
  • Remote, flexible workspace
Company Values
  • Fearless: We don’t follow roadmaps, we write them.
  • Accountable: Anyone can point out problems; Unqorkers find solutions.
  • Customer focused: We empower our customers.
  • Inclusive: Diversity informs our goals and strengthens our platform.
  • Collaborative: We are a unified team following a single unwavering mission.
  • Transparent: Our success depends on working together on common goals across the entire organization.