About Binti
Binti builds modern software to help every child have a safe, loving, and stable family; working with county and state governments across 27 states, Binti’s tools improve the foster care system. The 190+ agencies using Binti serve about 22% of children in child welfare in the US. On average, agencies using Binti have increased the number of approved families by 80%, making a real dent in the shortage of foster/adoptive parents for children in the US. Beyond helping families foster/adopt children, Binti is launching software to support families who are struggling to get the services they need to stay together with or reunify with their children.
We’re a team of 90+ people and growing quickly. We have a huge, ambitious vision to rewire government to be more effective in order to expand opportunity for people around the world. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We are looking for mission-driven, high empathy, high performance, low ego team members to join us on this exciting journey.
Binti is a for-profit, mission-driven software company based in Oakland, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others.
Join us as we strive to reinvent child welfare, and make a difference one community at a time.
OVERVIEW OF ROLE
Binti is rapidly expanding our employee base and improving the way we work, collaborate, and serve our clients. Core to these efforts, we are looking for a dynamic, service-oriented individual to lead our IT service program. In this role, you will be responsible for the strategy, planning, design, delivery and support of processes and systems that serve as the foundation of Binti’s employee technology structure. This includes overseeing the employee experience as it relates to technology services including but not limited to unified communication & collaboration apps, identity and access management, and end-user computing. You will also be setting architectural direction for the organization and aligning to meet global business needs, ensuring flexible, modern technologies to support various compliance, privacy and security policies and procedures. We are a company centered around empathy and service towards our clients and employees and will look for someone who will show the same.
FLEXIBILITY
We offer flexible location with the ability to work remotely within the continental US, however must be available to work during Pacific Time business hours.
WHAT YOU WILL DO
- Troubleshoot and assist with employee devices (Mac, PC, and Linux)
- Manage account provisioning, including SSO and MFA for employees and contractors
- Manage contractors and service providers that provision laptops
- Collaborate with security and compliance teams and maintain appropriate controls
- Manage and track the budget for software and hardware used by employees
- Facilitate all vendor analysis, and manage careful rollout and education around new IT processes and tools
- Develop an IT and help desk roadmap including hiring and staffing, dependent on company needs
WHAT WE LOVE ABOUT YOU
- 5+ years of experience with cloud-based software solutions, specifically MDM-as-a-service
- Experience with PC/Mac OS and associated productivity software
- Familiarity with managing an identity provider (GMail, Active Directory)
- Expertise in setting up and implementing SSOs
- A high degree of technical aptitude and troubleshooting skills
- Experience leading end user projects such as lifecycle upgrades and repairs
- Minimum 1 year of customer service experience in technology, retail, or call-center environments
- Self-starter who is excited about collaborating cross-functionally
- Excellent interpersonal and team building skills, with a strong focus on internal support
- Practices empathy to better connect with the end user and make them feel understood
- Demonstrates curiosity, takes an interest to learn
- Maintains a positive mental attitude
- Helpdesk experience is helpful, but not required
The base salary for this role ranges from $115,000 - $250,000. Actual compensation within this range will vary based on experience, education, knowledge, and skills, and will be determined through the interview process according to our standard procedures and leveling. Binti strives to be in the 90th percentile of market range for a Series B company. We are also proud to offer a comprehensive perks and benefits package, as outlined below.
Perks and Benefits
- An above-market compensation package (salary + equity)
- Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
- Flexible vacation time to promote a healthy work-life blend, targeting 20 days/year
- 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
- 13 paid holidays; 11 Federally observed holidays (including Juneteenth), plus the day after Thanksgiving and Election Day
- Sick/Mental Health time separate from vacation days (72 hours)
- 4 weeks of sabbatical after 4 years of service at the company
- 401(k) with 100% match of contributions up to 4% of your annual salary
- Commuter benefits, FSA, and DCSA with administration paid for
- $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
- $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
- $1,000 reimbursement for virtual home office setup
- $100/month remote work stipend to cover internet, electricity, or home office setup costs, or $250/month for a co-working space
- Weekly reimbursement for lunch with coworkers - virtually or at our Oakland office
- Paid Jury Duty
At Binti, we celebrate having a diverse team and believe our differences make us stronger. Binti is proud to be an equal opportunity workplace and is an equal opportunity employer. We welcome all qualified applicants to apply without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected Veteran status.
