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IT Lead
Posted on 11/17/2022
Oakland, CA, USA • Remote
Experience Level
Desired Skills
Customer Service
  • 5+ years of experience with cloud-based software solutions, specifically MDM-as-a-service
  • Experience with PC/Mac OS and associated productivity software
  • Familiarity with managing an identity provider (GMail, Active Directory)
  • Expertise in setting up and implementing SSOs
  • A high degree of technical aptitude and troubleshooting skills
  • Experience leading end user projects such as lifecycle upgrades and repairs
  • Minimum 1 year of customer service experience in technology, retail, or call-center environments
  • Self-starter who is excited about collaborating cross-functionally
  • Excellent interpersonal and team building skills, with a strong focus on internal support
  • Practices empathy to better connect with the end user and make them feel understood
  • Demonstrates curiosity, takes an interest to learn
  • Maintains a positive mental attitude
  • Helpdesk experience is helpful, but not required
  • Troubleshoot and assist with employee devices (Mac, PC, and Linux)
  • Manage account provisioning, including SSO and MFA for employees and contractors
  • Manage contractors and service providers that provision laptops
  • Collaborate with security and compliance teams and maintain appropriate controls
  • Manage and track the budget for software and hardware used by employees
  • Facilitate all vendor analysis, and manage careful rollout and education around new IT processes and tools
  • Develop an IT and help desk roadmap including hiring and staffing, dependent on company needs

51-200 employees

Foster care software
Company Overview
Binti's mission is to build modern software with the goal of helping every child have a safe, loving, and stable family. Binti's software covers the end-to-end of child welfare, from helping agencies efficiently recruit, license, and match foster parents, to supporting families of origin in getting back on their feet and reunifying with their children.
  • An above-market compensation package (salary + equity)
  • Medical, dental, vision, & life insurance
  • Flexible vacation time
  • Paid parental leave
  • Paid holidays
  • Sick leave
  • 401(k)
  • Commuter benefits
  • $5,000 annual bonus for employees who volunteer as a CASA
  • Learning & development reimbursements
  • Trainings/conferences, on-site speaker series, & lunch and learns
  • Virtual home office setup reimbursements
  • Remote work stipend
  • Paid Jury Duty
Company Core Values
  • Put the child first
  • Create love through empathy
  • Embrace the best idea
  • Break through walls
  • Empower with information