As a Technical Lead, Data Center Operations, you’ll help us scale our Data Center and hardware infrastructure at a time of incredible growth for our business. At Roblox, you’ll have boundless opportunities to shape the future of the Imagination Platform™ and demonstrate your passion for delivering thoughtful solutions in front of a global audience. If you know what it takes to build and operate hardware infrastructure that can sustain millions of concurrent players year-round and you take play as seriously as we do, you’ll fit right into our highly-experienced and ever-expanding engineering team.

You are:

• Experienced: You have at minimum 4+ years of experience working in large scale Data Center Infrastructure environments and 1+ years experience leading a team of 4+ data center engineers .Extensive experience installing, monitoring, and maintaining server and network equipment. This includes brand new server and network provisioning.
• A troubleshooting connoisseur: You come ready for action wielding a wealth of server and network hardware troubleshooting support, across multiple commercial-off-the-shelf hardware brands. Additionally, you have in-depth knowledge of data center environments, servers, and network equipment.
• Self-organized: You’re excited about getting in front of complex problems, and can effectively organize your work to overcome emergent high-impact issues. You have proven experience executing on multiple tasks simultaneously.
• Problem Solver: You ask the right questions to solve issues within your expertise and you use data to test your theories. You are able to formulate and identify problems, generate and evaluate a variety of solutions (some of which are novel), and implement the best one(s).
• Installer: You have installed various equipment that commonly resides in the data center environment. Able to lift up to 75 pounds on some occasions.
• Leadership: You are a technical leader within the Data Center Operations Team. You have led a team of 4 data center operations engineers or more. While supporting the operations team, you are also expected to also perform as individual contributor.

You will:

• Develop and maintain the Data Center and hardware infrastructure to meet the large scale and real-time requirements of our Imagination Platform™ to ensure our community has an awesome experience anywhere in the world. This includes all aspects of the server, network infrastructure, power and environmental monitoring.
• Identify and solve critical problems and prevent them from re-occurring via root cause analysis and giving recommendations to improve automation. Guide, train and educate staff on best practices related to break/fix tasks related to the server hardware and network infrastructure.
• Create, influence, and improve the development platform, infrastructure, standards (Runbooks, SOPs, MOPs), and methods to ensure the goal of scalability and high availability can be achieved.
• Participate in the on-call rotation for our critical infrastructure.