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Customer Success Manager
Posted on 7/21/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Marketing
Requirements
  • 5+ years in customer facing roles (Customer Success, Technical Support, Customer Service)
  • Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology
  • Comfortable learning new technology
  • Exceptional computer skills, including Microsoft Office Suite
  • Excellent communication skills, written and verbal
  • Ability to connect and build meaningful relationships
  • Confidence to act and drive positive outcomes
  • BA/BS degree preferred
  • Ability to travel (up to 30%)
  • Your resume
Responsibilities
  • Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts
  • Deliver extraordinary experiences through clear and timely communication and support
  • Create customer advocates and champions
  • Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization
  • Be a key stakeholder in developing Account Expansion Plans (AEP) with Account Mangers that identify opportunities for Bluebeam to deliver value
  • Work across departments to proactively head off customer workflow problems and aggressively address issues when they arise
  • Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately
  • Regularly engage with Bluebeam's Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes
  • Provide internal product and concept input, feedback and validation
  • Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc
Desired Qualifications
  • AEC Industry experience
  • Bluebeam Revu experience
  • Customer Success platform (ChurnZero, Gainsight, etc.) experience
Bluebeam, Inc.

201-500 employees

Construction solutions
Company Overview
Bluebeam empowers people to advance the way our world is built. Their innovative markup and collaboration solutions save teams time and money—and improve the lives of design and construction professionals everywhere.
Benefits
  • Generous annual bonus potential for all full-time employees
  • 401(k) savings plan, pre-tax and ROTH options, with generous company match for all full-time US employees
  • Access to financial advisors and educational presentations
  • 100% Employer Paid medical & dental premiums for employees and a generous contribution toward dependent(s) premiums
  • Low-cost vision care
  • Telemedicine services, Employee Assistance Programs, FSAs and HSA
  • Employer Paid Short Term and Long Disability plans
  • Employer Paid Life Insurance coverage for all full-time US employees
  • Pet Insurance
  • Identity Protection and additional value add options
  • Generous paid time off programs (PTO and Sick time)
  • 10+ company-paid holidays (depending on country)
  • Six weeks of paid New Parent Leave for all full-time US employees
  • Comprehensive onboarding program
  • LinkedIn Learning, management training and development seminars
  • Tuition reimbursement programs
  • Wellness events and programs
  • Discounted ClassPass memberships
  • Plentiful snack and beverage selection in all office locations
  • Paid time off to participate in Community Service
  • Annual “End of Year Party” for all locations
  • Employee Perks programs