Program Management @ Paytm Labs

Program Management

Deputy General Manager, Lending

Posted on 1/28/2023

INACTIVE

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Communications

Requirements

Working closely with the sales team, product team, risk team, finance team, storefront team to scale up Active users in the market
Manage the customer portfolio and build detailed dashboards with Analysts to give a fair understanding of App Usage and behaviour of users
Regularly visit market to understand the end user, their aspirations and issues. Coordinate with external suppliers and internal service team to ensure user satisfaction
Create project plan roadmap with timelines, delegate ownership and project documentation. End-to-end ownership
Prepare representation of project performance for internal/external stakeholders
High level of adaptation skills in frequently changing business realities
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!

Responsibilities

Bachelor's degree in engineering or related field from reputed colleges
Should have relevant experience in Consumer internet industry
Must be data driven with strong problem solving and analytical skills
High degree of ownership in taking things to completion
Ability to multitask and work on diverse range of requirements
Excellent communication skills with ability to handle complex negotiations
Prior experience in e-commerce industry is a plus

Title : Program Management - Senior Manager - Lending (CST)

About Us: Paytm is India’s leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price and Discovery Capital

About the team: We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers for We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants.

Paytm Postpaid is a unique ‘buy now pay later’ product that provides checkout financing to consumers. Our users can avail a transaction credit facility for a wide range of products and services at more than 1 cr shops and websites

Personal loans: We offer 24x7x365 small ticket cash out loans, especially targeted towards ‘new to credit’ borrower, fulfilling their instant fund requirements and discretionary spends

Merchant Loans: We offer ‘Merchant cash advance’ which are unsecured business loans that leverage the transaction history of the merchant and our unique credit scoring system. We distribute such loans through our ‘Paytm for Business’ app

Credit cards: We offer co-branded credit cards (in partnership with leading commercial banks in India) catering to varied consumer segments, by leveraging transaction history of a user on Paytm platform to digitize the entire credit card experience on the Paytm app, from the application process to tracking and issuance of the credit card.

Expectations/Requirements:

Program management, cross functional coordination, data analytics in collaboration with business analysts

- Working closely with the sales team, product team, risk team, finance team, storefront team to scale up Active users in the market

- Manage the customer portfolio and build detailed dashboards with Analysts to give a fair understanding of App Usage and behaviour of users.

- Regularly visit market to understand the end user, their aspirations and issues. Coordinate with external suppliers and internal service team to ensure user satisfaction

- Create project plan roadmap with timelines, delegate ownership and project documentation. End-to-end ownership.

- Prepare representation of project performance for internal/external stakeholders

- High level of adaptation skills in frequently changing business realities

Superpowers/ Skills that will help you succeed in this role:

·Bachelor’s degree in engineering or related field from reputed colleges.

·Should have ‌relevant‌ ‌experience‌ ‌in‌ ‌Consumer‌ ‌internet‌ ‌industry‌.

·Must‌ ‌be‌ ‌data‌ ‌driven‌ ‌with‌ ‌strong‌ ‌problem‌ ‌solving‌ ‌and‌ ‌analytical‌ ‌skills‌ ‌

·High‌ ‌degree‌ ‌of‌ ‌ownership‌ ‌in‌ ‌taking‌ ‌things‌ ‌to‌ ‌completion‌ ‌

·Ability‌ ‌to‌ ‌multitask‌ ‌and‌ ‌work‌ ‌on‌ ‌diverse‌ ‌range‌ ‌of‌ ‌requirements‌ ‌

·Excellent‌ ‌communication‌ ‌skills‌ ‌with‌ ‌ability‌ ‌to‌ ‌handle‌ ‌complex‌ ‌negotiations‌ ‌

·Prior‌ ‌experience‌ ‌in‌ ‌e-commerce‌ ‌industry‌ ‌is‌ ‌a‌ ‌plus‌ .

Compensation:

·If you are the right fit, we believe in creating wealth for you

·With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

5,001-10,000 employees

Website

Financial services

Company Overview

Paytm Labs began as a research and development division of Paytm. They pride themselves in building products and services that enrich and empower people's lives daily. They believe that culture is a product of everyday behaviours that are celebrated and amplified.

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

Company Core Values

Intent Overrides Ability
The Power of Asking, ‘Why?’
We Before Me
Ownership
Do Great Things, Fast