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Senior Survey Analyst
Posted on 3/15/2022
INACTIVE
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Marketing
Research
SQL
Tableau
Python
Looker
Power BI
Requirements
  • Bachelor's degree or equivalent experience in a field like Marketing, Mathematics, Economics, or Statistics. Master's degree preferred
  • 5-6 years of analytics experience, including experience with survey data, is required. Experience using a dedicated survey research tool, like Qualtrics or Medallia, is preferred
  • You should be familiar with predictive modeling, statistical hypothesis testing, cluster analysis, and text analytics (like sentiment analysis and topic modeling)
  • Experience with data visualization tools, like Tableau (which we use), Power BI, or Looker
  • Experience presenting technical topics to non-technical stakeholders
  • Expert SQL knowledge
  • Experience using Python for data analysis is strongly preferred
Responsibilities
  • Manage the rollout of a Voice of Customer (VOC) platform and serve as an admin for VOC tools
  • Help build out a VOC practice at M1: formalizing best practice processes for collecting and analyzing customer feedback/surveys and connecting that feedback to users' transactional and behavioral clickstream data
  • Advocate for closed-loop feedback processes and data automation
  • Lead the survey process end-to-end: prioritize new research topics, design and program survey questions, statistically analyze the results, and share business implications of the data
  • Present VOC results to senior business stakeholders and support an ongoing customer experience learning agenda for M1 divisions
M1 Finance
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