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Customer Advocate, Vehicle Delivery - Nashville, Tn
Posted on 5/3/2022
Nashville, TN, USA
Experience Level
Desired Skills
Customer Service
  • High School Diploma or GED equivalent
  • Must be 21 years of age or older
  • Minimum 1 year retail or hospitality customer service experience
  • Must have a driver's license with a clean driving record for the past 3 years (no DUIs and no more than two moving violations in the last 3 years)
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed
  • Ability to consistently comply with laws and policies pertaining to the operation of vehicles
  • Ability to obtain a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.)
  • Ability to communicate and interact with others effectively in a professional, courteous manner
  • Ability to work outdoors regularly
  • Ability to move in and out of vehicles regularly
  • Ability to frequently stand, sit, walk, bend, stoop, and squat
  • Ability to occasionally pull and lift up to 5 lbs
  • Ability to work overtime, evenings, weekends, and holidays as needed
  • Multi-year career paths and compensation reviews every 90 days
  • Department-specific programs - Automotive Service Excellence certification, CDL reimbursement, tool reimbursements, and more
  • Workday Learning modules to support your growth and development
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country
  • Frequently interact with customers in person, by phone, email, and text
  • Coordinate with customers the delivery of vehicles purchased from Carvana
  • Keep and maintain accurate detailed notes of customer interactions
  • Complete a pre-delivery checklist to assure the vehicle is ready for delivery
  • Promptly respond to customer requests and assist customers to resolve issues and complaints
  • Resolve complex issues with guidance from others
  • Put together fun customized care packages
  • Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers
  • Accurately complete customer paperwork
Carvana is a leading e-commerce platform for buying and selling used cars.
Company Overview
Carvana is a leading e-commerce platform for buying and selling used cars.