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Full-Time

Program Director

Product to Cash, Month contract, CA

Posted on 5/28/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software platform

Hardware
Enterprise Software
Healthcare

Compensation Overview

$144k - $160kAnnually

Mid, Senior

Mississauga, ON, Canada

Category
Data Management
Data Engineering
Data & Analytics
Required Skills
Sales
Salesforce
Requirements
  • Bachelor’s degree in business administration, Computer Science, or related field; MBA or advanced degree preferred.
  • Experience in program management, product management, management consulting, corporate strategy, business operations or strategic planning in a SaaS Company
  • Strong understanding of sales operations, order management, billing, and revenue recognition principles
  • Experience implementing Salesforce and Zuora
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization
  • Strategic thinker with a keen eye for detail and a passion for driving operational excellence
  • Strong analytical and problem-solving skills, with the ability to quickly grasp complex technical concepts and translate them into business solutions
  • Possesses extensive knowledge of product development processes, the software development lifecycle, release management and quote to cash processes and systems
  • Robust business acumen and ability to partner with senior business leaders to drive initiatives
  • Ability to distill complex issues, develop and implement effective strategies to drive alignment across multiple client groups
  • Intellectual curiosity to understand how things connect, and a drive to constantly be looking for how to make it better, ability to roll sleeves up and get work done
Responsibilities
  • Lead and drive the quote to cash transformation program from inception to completion, ensuring alignment with strategic objectives and business goals.
  • Develop a comprehensive program strategy and roadmap, outlining key milestones, deliverables, and timelines.
  • Effectively communicate the program's goals, achievements, blockers, impact and outcomes to SLT/ELT
  • Conduct thorough analysis of existing quote to cash workflows, systems, and technologies, identifying pain points and opportunities for optimization.
  • Design and implement scalable solutions to streamline and automate quote to cash processes, leveraging Salesforce and Zuora.
  • Manage relationships with multiple vendors and third-party partners, including vendor selection, contract negotiation, and vendor performance management.
  • Provide leadership and guidance to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
  • Monitor program progress, track key performance metrics, and provide regular updates to executive leadership and stakeholders.
  • Proactively identify risks and issues and develop mitigation strategies to ensure successful program delivery.
  • Act as a subject matter expert on quote to cash business processes, providing guidance and support to internal teams as needed.
  • Develop contingency plans and strategies for addressing unexpected challenges or crises that may arise during program
  • Coach and mentor project managers and program managers

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

5%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

INACTIVE