Full-Time

Batch Management Analyst

Posted on 5/14/2024

AHEAD

AHEAD

1,001-5,000 employees

AWS platform consulting company


Junior

Philadelphia, PA, USA

Required Skills
Management
SQL
Requirements
  • 2-3 years of batch management/job scheduling experience within an Operations environment
  • ITIL v4 Foundation certification preferred
  • Strong knowledge of ticketing system software with awareness of ITIL process, ServiceNow experience preferred
  • Security compliance experience helpful (PCI, ISO 27001 or SOX)
  • Advanced knowledge of Microsoft Office Suite
  • Hands-on work experience with job scheduling or batch management processing system tools like MoveIT, ControlM
  • Experience with remote desktop connectivity, internet browsers, VPN, multi-factor authentication
  • Demonstrated commitment to continuous learning and individual personal development
  • Excellent multi-tasking abilities
  • Strong verbal and written communication skills
  • Affinity for and successful experience with small to medium size business environments
  • Ability to adapt and thrive in a constantly changing work environment
  • Great organizational skills
Responsibilities
  • Complete the overnight checklist daily recording all file transfer and database job activity
  • Run basic SQL queries to proactively monitor and record database job status
  • Launch batch scripts and monitor status
  • Send overnight progress status emails throughout the shift
  • Escalate and engage the proper resources for any process delays or issues
  • Modify batch checklists and other documentation as required
  • Identify gaps in process and procedure and suggest improvement opportunities
  • Represent AHEAD in a professional manner in all forms of communication with the customer
  • Ensure that daily issues of a complex scope receive the urgency and escalation necessary to support the overall business and customer support objectives
  • Other tasks maybe required as associated to this role

Company Stage

N/A

Total Funding

N/A

Headquarters

Bengaluru, India

Founded

2007