Staff Systems Engineer

Job Description

The Corporate IT Systems Engineering team is looking for a seasoned application engineer who is passionate about shaping Visa’s productivity tool set for employees. Our team is focused on being a trusted partner and helping enable fellow colleagues to utilize the best productivity tools safely and efficiently. We pride ourselves in thinking outside of the box and pushing the technical boundaries of building the next generation of productivity tools.

This candidate is a thought leader who is highly motivated in figuring out how to ensure tier 1 tools like SFTP are highly available. The ideal candidate will have a strong understanding of secure and large file architecture, security, and data flows. It is essential this candidate understands best practices and always stays ahead of industry trends and company policies.

It’s very important for this candidate to have a positive can-do attitude, be incredibly organized, have tenacity in solving problems, be a strong team player, be highly collaborative, and be able to communicate effectively with stakeholders.

Essential Functions:

• Perform Engineering and 3rd level support which includes Architect, Engineer support for SFTP solutions.
• Diagnosing and resolving technical issues related to file transfers, including connectivity problems, access errors, and data integrity issues.
• Provide technical consultancy to operations, engineering team members to ensure problem resolution is achieved in the shortest possible timeframe. Document technical solutions.
• Communicate and liaise with all other Company departments, notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints.
• Think outside the box and develop and document creative engineering solutions.
• Interface with customers to gather appropriate details or communications designs.
• Integrate AI capabilities to build robust, self healing, and intuitive platforms.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Minimum 5 years' work experience in relevant technologies comprising of File Transfer technologies.
• Bachelor's degree in computer science or information systems or equivalent.
• Strong understanding of file transfer protocols (HTTPS, SFTP, FTPS) and their security implications to safeguard sensitive information from end-to-end.
• Expertise in Globalscape EFT / other Enterprise File Transfer solution, administration, and configuration.
• Strong analytical, interpersonal, facilitation, and leadership skills along with effective oral/written communication skills.
• Experience of leading technology deployments on complex cross-regional projects, including planning, documentation, and implementation.
• Work closely with cross-functional teams including network engineers, cybersecurity, business sponsors, and external financial institutions.
• Demonstrated ability to meet deadlines and commitments in a dynamic environment that requires multitasking among multiple concurrent projects.
• Deep experience with network infrastructure, cybersecurity, and site reliability principles.
• Ability to multi-task and work with minimum supervision, be proactive, and be self-motivated.
• Develop automation and self-service mechanisms to reduce friction using the platform and ensure secure, efficient transfer of data between internal and external systems.
• Monitor performance, implement alerting, and proactively resolve errors that arise through automation.
• Experience in handling escalations via ServiceNow and JIRA.
• Experience in Change Management (ITIL/ITSM).
• An enthusiastic positive attitude towards working in a team environment.
• Available outside office hours for 3rd level support, occasionally required.