Enterprise Customer Success Manager
Updated on 11/3/2023

51-200 employees

Company Overview
Mavrck is a leading enterprise influencer marketing platform, offering a comprehensive suite of tools for brands and creators to streamline their influencer marketing efforts. The company's competitive advantage lies in its robust platform, which allows for easy identification of creators, campaign management, ROI measurement, and program amplification. With a client base of world-renowned brands and a recent acquisition of Later, a market-leading social media scheduling platform, Mavrck demonstrates industry leadership and technical innovation in the realm of social media marketing.

Company Stage


Total Funding





Boston, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

Cambridge, MA, USA
Experience Level
Desired Skills
Customer Success & Support
Social Media
  • 6+ years experience in a strategic account management, customer success, or client director role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space
  • Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day to day users, decision makers and executives, driving adoption of our product, and ensuring key outcomes of our professional service delivery is met
  • Strong project management skills developed to ensure goals, KPI's and defined business outcomes are achieved. Able to develop a strategy and ensure our team can then execute against that strategy
  • Experience working cross functionally with multiple internal stakeholders, including sales, product, support, services, and other internal organizations to ensure customer pain is solved
  • Demonstrated ability to act as a trusted advisor to their clients, showing you are able to make strategic and actionable recommendations to their customers that map to their business goals
  • Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change
  • Team player with a can-do attitude, willing to jump in and find solutions with minimal guidance
  • Be the leader within an integrated customer operations team, spearheading the direction of all of your assigned accounts
  • Partner with strategy and execution leads to generate, vet and present partnership ideas that align with the overall client's business objectives
  • Build Success Plans for all of your customers and nurture customers towards those success plans
  • Build and deliver Strategic Business Reviews on a recurring basis for your customers
  • Own renewals and upsells for your book of business, ensuing that both the customer and Mavrck grow together
  • Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal
  • You will be responsible for identifying influential executives (VP's and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Mavrck's product and services can bring value to their business goals
  • Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross functionally with product, support, finance, sales and professionals services