Logistics Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Responsible for the coordination and execution of all events contracted by the Sales Department.

WHAT THIS ROLE WILL DO

I.    Essential Functions      

• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)

• Assists with Production department all aspects needed for an event

• Liaison between client and House of Blues Team Members throughout Event.

• Executes admission tickets and retail requests for Special Events

• Verbally communicate in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, as well as the guest host to ensure timely execution of events, quality of service and adherence to all applicable federal, state and local safety & health regulations and HOB standards.

• Must maintain a neat, clean and well-groomed appearance (specific HOB standard)

• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift

• Assures seamless transition for Client from Sales Department to Operations Manager during Event

• Handle all aspects of the Special Event once the special event order (SEO) has been distributed

• Maintain files in proper order after the special event order has been distributed.

• Client interaction; conducts site inspections and walk through with clients as requested by SM / DOS

• Assist Sales Manager(s) as requested with special needs by the client

• Conduct meetings such as the SEO Meeting and Production Meeting

• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue.

II. Accounting Functions

• Verify Deposit / Payments tracking schedules with Sales Manager

• Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts

• Responsible for proper settlement or payment on night of event with client and entering billing information into Micros system to generate a final guest check

• Manage staff hours to ensure we are not exceeding our budget

III.  Staff Functions

• Train all staff with regards to the proper techniques and etiquette for service

• Assist the staff and captains with the execution of events according to the event order and HOB standards

• Produce weekly banquet summary for all events – includes number of team members and their time to be scheduled and verify staffing was handled by Operations Managers.

• Oversee attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.

IV.  Inventory Functions

• Maintain and order all Linen inventory & cleaning

• Order equipment, maintain inventory / par levels & report deficiencies to DOS

• Order all specialty items as sold by Sales Manager and upsell to client as opportunity arises

• Ensures equipment rentals for SE are ordered and returned to vendors

• Obtain permits as needed

V.  Specific Job Knowledge, Skill, and Ability

• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette

• Knowledge of all appropriate table settings and etiquette

• Working knowledge of fine dining, strong food and wine knowledge and sequence of service (specific to Foundation Rooms).

• Basic Mathematical skills

• Ability to operate various food and beverage equipment present at a functions

VI.  Working Environment / Physical Activities

• Physical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling.  Ability to walk and stand for long period of time

• Ability to lift and carry objects up to 35 pounds

• Ability to work in a very fast paced environment with considerable noise and interruptions.  Must be able to change activity frequently.

VII. Leadership qualities

• Working Relationship Judgment

• Accountability Quality

• Accuracy of Work Dependability

• Reliability Communication (Written and Verbal)

• Initiative Development (self and subordinate)

• Reaching profit margins for enhancements sold

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma

• Working knowledge of Restaurant & Music Hall Operations; event planning, food preparation & presentation, menu planning, food costing, computers (word processing, database spreadsheets)

• Entry level knowledge of legal and HR issues with regards to the hospitality industry (federal, state, and local law regarding liquor, labor and health code regulations) POS systems

• Exhibits positive attitudes; excellent written and verbal communication; high level of organizational and follow-through skills; communicates assertively; maintains personal integrity

• Ability to handle various projects at one time make good decisions; delegates; follow up; communicate with staff and guests in a positive manner

Preferred:

• College Degree

• Minimum of two years management experience in sales / marketing / catering; public speaking experience a plus.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.