Must possess a valid PSISA Security Guard License.
Must have a valid G or above driver's license with a safe driving record; an Ontario Driver's Abstract will be required.
Must have valid First Aid/CPR certification.
Must have completed or be in the process of obtaining SmartServe.
Proven customer service excellence and the ability to serve customers and guests effectively.
General knowledge of security services and fire safety regulations.
General understanding of office procedures and department protocol.
General knowledge of health and safety practices.
Proven verbal and written communication and interpersonal skills.
Demonstrated organizational skills.
Proven ability to work in a team environment.
Conflict resolution skills.
Must be available for the North American Cup and Queen's Plate, in addition to other major race dates.
Must be available for variable hours, including days, evenings, weekends, and holidays.
Responsibilities
Provide protection to the general public and ensure a safe experience at company venues while assisting with customer inquiries and directing customers as required.
Effectively deal with and control accidents, illness, death, disputes, fights, lost children, fire, theft, robbery, riots, intoxication, mutuel lines, altered tickets, counterfeit money, unauthorized personnel, and employee behavior.
Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards, and ensure access doors to mutuel lines and concession stands are locked.
Control traffic flow, issue parking violations, check for abandoned vehicles, and ensure abandoned vehicles are removed from company property.
Enforce track rules, AGCO regulations, provincial statutes, and municipal by-laws.
Assist medical staff when required.
Apply the powers of arrest and company directives from in-service training, and follow the Emergency Procedure Manual.
Verify credentials and record pertinent information for persons entering the Stable Area and Paddock.
Ensure only authorized vehicles enter specified parking areas and control access to restricted areas, including money rooms, mutuel lines, the Judges' and Stewards' stand, and parking lots.
Observe and secure perimeter fences to ensure individuals use proper means of admission.
Monitor persons to prevent unauthorized removal of company property.
Perform routine property patrols and ensure fire extinguishers and hoses are accessible and fully charged.
Perform other duties as assigned by the Director of Security Operations or the acting director.
A NEW BREED OF ENTERTAINMENT
With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
The Difference you will make
Provide protection to the general public and ensure a fun and safe experience while they are on company venues. Provide assistance/ support by answering customer inquiries and direct as required.
Effectively deal with and control: accidents (personal and vehicle), illness, death, disputes, fights, lost children, fire, theft, robbery, riots, intoxications, controlling mutuel lines, altered tickets, counterfeit money, exclusion of unauthorized personnel, and behaviour of Woodbine and Stable Area employees.
Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to mutuel lines and concession stands are locked. Control traffic flow and issue Parking Violations. Check for abandoned vehicles and ensure they are removed from company property.
Enforce track rules, AGCO regulations, Provincial statutes and Municipal by-laws.
Assist Medical Staff when required.
Be thoroughly familiar with the “Powers of Arrest” and other directives contained in the company in service training, as well as the contents of the Emergency Procedure Manual.
Ensure that only those persons who have proper credentials are admitted to the Stable Area and Paddock, and the recording of pertinent information of those allowed entry. Ensure only authorized vehicles are permitted in specified parking areas. Control access to restricted areas including; money rooms, mutuel lines, Judges’/Stewards’ stand and parking lots.
Observe and secure perimeter fences to ensure that individuals use the proper means of admission.
Monitor all persons to prevent unauthorized removal of company property.
Perform routine property patrols and assure that fire extinguishers and hoses are accessible and fully charged.
Perform other duties as assigned by the Director of Security Operations or the person acting for the Director of Security Operations.
Key Success Factors
Post-secondary education in a related field
Must possess a valid PSISA Security Guard License
G or above valid driver’s license with safe driving record (Ontario Driver’s Abstract will be required)
Must have valid First Aid/CPR certification
Must have completed or in process of obtaining SmartServe
Proven customer service excellence and ability to wow customer/guests
General knowledge of security services and fire safety regulations
General understanding of office procedures and department protocol
General knowledge of Health and Safety practices
Proven verbal and written communication and interpersonal skills
Demonstrated organizational skills
Proven ability to work in a team environment
Conflict resolution skills
Must be available for work The North American Cup and Queen’s Plate, in addition to availability for other major race dates
The hours of work will vary and will include days, evenings, weekends and holidays
Pay rate: $24.14 during probation period and $25.14 after probation
Reason for vacancy: replacement
We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process
Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.