Full-Time
Customer Service Agent for Government Relations
Government Relations
Posted on 9/13/2025
Trendyol Group
10,001+ employees
Online marketplace connecting buyers with sellers
No salary listed
Dubai - United Arab Emirates
In Person
 Customer Experience & Support (1) |
|---|
- Experience in retail and e-commerce law, government escalations and regulatory compliance in UAE.
- In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in UAE law
- Strong Arabic language written and verbal communication skills
- Ability to work in a fast-paced and ever-changing environment
- Analytical thinking and problem-solving abilities, teamwork
- Capable of multitasking, ability to manage stress and strict deadlines
- Excellent research and follow-up abilities
- Solid skills using MS office tools
- Periodically reviewing local complaint management processes to identify pain points
- Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
- Contributing flow improvement projects in ticketing systems
- Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
- Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up
Trendyol is a Turkish e-commerce marketplace that connects buyers with a mix of global brands and local sellers across fashion, electronics, home goods, and more. Sellers list products, and Trendyol earns revenue from commissions, Trendyol Elite subscriptions, and advertising. The platform uses frequent discounts and promotions, supports multiple payment options, and relies on logistics to deliver quickly. Its goal is to be Turkey’s leading online shopping platform by helping consumers discover and buy a wide range of items easily while enabling sellers to grow their business.
Company Size
10,001+
Company Stage
Growth Equity (Venture Capital)
Total Funding
$2.6B
Headquarters
Istanbul, Türkiye
Founded
2010
Simplify's Take
What believers are saying
- GCC expansion broadens Trendyol beyond Turkey into higher-value regional e-commerce markets.
- Seasonal Ramadan capsules localize merchandising for Gulf consumers and lift conversion.
- Private-label homeware can improve margins and extend Trendyol beyond fashion.
What critics are saying
- Cross-border fulfillment failures quickly suppress seller rankings and organic traffic.
- Localization and compliance costs rise as Trendyol enters more country-specific markets.
- Alibaba control concentrates strategic dependence on a single shareholder.
What makes Trendyol Group unique
- Trendyol combines marketplace retail with Trendyol Express, Go, Dolap, and Tech.
- Alibaba owns 70% of Trendyol, strengthening cross-border logistics and capital access.
- The platform reaches 40 million customers and 250,000 sellers across 35 countries.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Trendyol Group who can refer or advise you
Benefits
Hybrid Work Options
Remote Work Options
Professional Development Budget
Flexible Work Hours
Employee Discounts
Company News
Artificial intelligence is removing barriers in e-commerce. Speaking at the International Economy Summit (UEZ 2026), Trendyol Group CEO Erdem İnan said that artificial intelligence is becoming a major force in reshaping global e-commerce. He described AI as a critical tool that removes many traditional barriers in online retail, particularly in areas such as communication, localization, and customer experience. According to İnan, modern language models now go far beyond simple translation and are helping companies personalize content for different markets at scale. One of the most significant benefits highlighted in the report is mass-scale personalization. Trendyol has developed systems that can instantly answer customer queries, create market-specific content, and even redesign videos and visuals according to regional preferences. This means that customers in different countries can receive shopping experiences tailored to their language, culture, and buying behavior, making cross-border commerce more accessible and effective. The article also emphasizes AI's growing role in logistics and seller operations. Trendyol reportedly ships more than 200,000 products daily to 35 countries, and AI helps optimize the most suitable delivery solutions based on customer priorities such as time and price. In addition, AI-powered workflows are helping sellers reduce weekly operational tasks by 50-60 hours, with over 20,000 sellers already using the system and achieving time savings of up to 35%. Overall, the article presents AI as a transformative technology that is making e-commerce faster, smarter, and more global. From personalization and customer support to logistics optimization and seller productivity, artificial intelligence is helping online retailers break down geographic and operational barriers, enabling a more seamless digital shopping experience across international markets.
Trendyol just launched a gorgeous new Homeware Line, and it's got Turkish Aesthetics written all over it.
Turkish e-commerce company Trendyol this week announced a partnership with UAE-based Castle Investments to build and operate a 48MW facility in the Turkish capital.
Through this collaboration, Zid's network of merchants can now directly integrate with Trendyol's online marketplace, instantly reaching an audience of over three million users.
Uber invests $700m in Turkish delivery platform Trendyol Go.