Full-Time
Patient Access Representative
Full Time, Evenings
Updated on 9/10/2026
St. Luke's University Health Network
Regional academic health network
No salary listed
Sellersville, PA, USA
Remote
Occasional travel between campuses or regional locations may be required.
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or equivalent is required.
- Excellent customer service and interpersonal skills are required.
- General computer experience and the ability to type fluently, accurately, and quickly are required.
- The employee must be able to sit or stand for up to 8 hours per day, including 4 or more hours at a time.
- The employee must frequently use hands and fingers for data entry.
- The employee must frequently walk and be able to push up to 250 pounds in a wheelchair.
- The employee must occasionally carry or lift up to 15 pounds.
- Hearing sufficient for normal conversation and general vision are required.
- Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity theft situations for escalation.
- Maintain knowledge of network policies for patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
- Complete pre-registration and post-registration activities, including demographics, emergency contacts, diagnostic orders, primary care and referring providers, diagnoses, insurance and guarantor verification, real-time insurance eligibility, point-of-service cash collections, and registration-related work queue errors.
- Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas as applicable.
- Greet and direct patients and visitors throughout the facility and monitor and enforce visitor policy when applicable.
- Answer internal and external calls on the department or facility line, provide appropriate information, and answer questions about the facility and its services.
- Promote use of the MyChart patient portal and patient self-service capabilities.
- Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring online self-scheduled arrivals and the patient journey.
- Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certifications before service when they are not documented in the chart.
- Obtain medical license numbers, National Provider Identifiers, and UPINs through appropriate websites for new provider entries to ensure accurate routing and claim submission.
- A certificate or degree in a healthcare-related field is preferred.
- An insurance background is preferred.
- Knowledge of medical terminology is preferred.
- Previous medical administrative experience or healthcare-related education courses is preferred.
- Knowledge of the Epic health information system is preferred.
St. Luke's University Health Network is a nonprofit academic health network serving eastern Pennsylvania and neighboring communities. The network operates hospitals, physician practices, urgent care, outpatient centers, home health, research, and health-professions education. It serves patients, families, clinicians, students, researchers, and communities across its regional footprint. Its operating model centers on integrated care, education, and research supported by systemwide clinical, technology, facilities, and administrative functions. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient access. Teams support coordinated daily delivery.
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