Full-Time

Customer Success Manager II

Apigee, Google Cloud

Posted on 1/31/2025

Google

Google

10,001+ employees

Global technology company specializing in internet services

Data & Analytics
Hardware
Consumer Software
Enterprise Software

Compensation Overview

$93.5k - $138kAnnually

+ Bonus + Equity

Senior

Company Historically Provides H1B Sponsorship

Austin, TX, USA + 6 more

More locations: Remote in USA | Raleigh, NC, USA | Durham, NC, USA | Reston, VA, USA | New York, NY, USA | Atlanta, GA, USA

Hybrid role with in-office locations in Atlanta, Austin, New York, Durham, Raleigh, and Reston. Remote option available for candidates in Florida.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales

You match the following Google's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in a customer-facing role, such as sales, customer success, or account management.
  • Experience driving technology and digital transformation programs for external customers utilizing cloud-based software solutions.
  • Experience supporting enterprise customers in IaaS, PaaS or SaaS, and creating roadmaps with customer stakeholders.
Responsibilities
  • Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Guide customer stakeholders through the changes needed to unlock the full value of Apigee, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
  • Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
  • Drive the successful onboarding and adoption of Apigee for a portfolio of accounts.
Desired Qualifications
  • Master's degree.
  • Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
  • Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
  • Experience translating business requirements into technological solutions.
  • Experience collaborating with channel partners and global systems integrators, as well as knowledge of the Google Cloud ecosystem.
  • Excellent communication, presentation, problem-solving, and management skills.

Google provides a wide range of internet-related services and products, with its most recognized offering being its search engine, which handles billions of queries each day. The search engine delivers personalized results by analyzing user data and preferences. Google caters to a variety of clients, from individual users to large businesses, and generates most of its revenue through advertising platforms like AdWords and AdSense, which help businesses reach specific audiences. In addition to search, Google offers productivity tools through Google Workspace, cloud storage via Google Cloud, and hardware products such as the Google Pixel phone and Google Home smart speakers. Unlike many competitors, Google places a strong emphasis on research and development to continuously enhance its services and expand its product range. The company's goal is to organize the world's information and make it universally accessible and useful.

Company Size

10,001+

Company Stage

IPO

Total Funding

$35.1M

Headquarters

Mountain View, California

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Google's $1 billion investment in Anthropic boosts its generative AI capabilities.
  • Google's investment in Cassava Technologies supports digital infrastructure expansion in Africa.
  • Google's partnership with Kryll enhances AI tools for blockchain innovation.

What critics are saying

  • Google's investment in Usercentrics may lead to regulatory challenges in Europe.
  • Partnership with Kryll exposes Google to cryptocurrency market volatility and risks.
  • Investment in Apptronik raises ethical concerns about automation and job displacement.

What makes Google unique

  • Google's search engine processes billions of queries daily with personalized results.
  • Google's advertising platforms, AdWords and AdSense, target audiences effectively for businesses.
  • Google invests heavily in R&D to innovate and expand its product offerings.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Hybrid Work Options

Remote Work Options

Performance Bonus

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Apptronik
Feb 14th, 2025
Apptronik

B Capital, Capital Factory and Google back Apptronik in the race to develop and deploy humanoid robots at scale

Finsmes
Feb 12th, 2025
QuEra Computing Completes $230M Financing

QuEra Computing, a Boston, MA-based neutral-atom quantum computing company, raised $230M in funding

YourStory
Feb 12th, 2025
Webtoon app Toonsutra bags $3.4M in seed funding

The funding round was led by German media leader Holtzbrinck Publishing Gorup.

GlobeNewswire
Feb 11th, 2025
QuEra Computing Completes $230M Financing to Accelerate Development of Large-Scale Fault-Tolerant Quantum Computers

BOSTON, Feb. 11, 2025 (GLOBE NEWSWIRE) -- QuEra Computing, the leader in neutral-atom quantum computing, today announced it has successfully completed a...

CNBC
Jan 22nd, 2025
Google agrees to new $1 billion investment in Anthropic

Google has agreed to a new investment of more than $1 billion in generative AI startup Anthropic, a person familiar with the situation confirmed to CNBC.

INACTIVE