Building Performance

About the Remote Command Centre (RCC)

The BGIS Remote Command Centre (RCC) is a technology-driven hub that leverages advanced analytics, real-time monitoring, and expert interventions to optimise building performance remotely. By utilising a team of subject matter experts, the RCC reduces operational costs, improves energy efficiency, enhances occupant comfort, and supports clients in achieving sustainability goals.

Key RCC functions include:

• 24/7 monitoring of critical building systems
• Remote interventions to resolve inefficiencies
• Management and reporting of operational risks
• Support for IoT mobilisation and smart building technologies
• Continuous improvement through data-driven insights

Purpose of Job

The RCC Operative is responsible for the proactive monitoring and remote optimisation of building systems. Using real-time data from Building Management Systems (BMS), Fault Detection & Diagnostics (FDD) platforms, and IoT telemetry, the RCC Operative identifies inefficiencies, executes first-line interventions, and supports on-site teams to maintain and enhance building performance.

This role ensures reduced energy consumption, improved occupant comfort, operational resilience, and compliance with sustainability objectives.

Key Responsibilities

• Real-Time Monitoring & Issue Identification
  • Monitor BMS, HVAC, lighting, and IoT systems for anomalies, inefficiencies, and operational risks.
  • Triage and resolve first-stage BMS issues, escalating when necessary.
  • Analyse telemetry data to maintain optimal environmental conditions.
• Workflow Triage & Closure
  • Receive, log, prioritise, and manage RCC service requests through the workflow management system.
  • Ensure timely closure of RCC tickets and interventions in line with defined SLAs. (Client Specific)
  • Verify completion of actions and provide feedback to stakeholders.
• Reporting & Impact Analysis
  • Produce clear and timely reports detailing interventions raised by the RCC, actions taken, and closures achieved.
  • Quantify the impact of RCC interventions, such as response time, resolution time, first-time fix rate, energy savings, improved system performance, or reduced operational risk.
  • Track and communicate trends in recurring issues to support root cause analysis and continuous improvement.
  • Contribute to monthly/quarterly client reports highlighting RCC performance metrics and key insights.
• Remote Intervention & Coordination
  • Apply remote interventions to correct system inefficiencies.
  • Coordinate with on-site teams and external contractors for complex interventions.
  • Record all interventions for compliance and reporting purposes.
• Performance Optimisation
  • Adjust and fine-tune FDD rules to suit specific site conditions.
  • Recommend control strategy enhancements to minimise energy waste.
  • Contribute to continuous commissioning and operational excellence initiatives.
• IoT & Smart Building Support
  • Assist with IoT device integration and telemetry management.
  • Provide technical support for IoT overlays and system troubleshooting.
  • Collaborate on smart building technology deployments.
• Continuous Improvement
  • Collect client and team feedback to refine RCC processes.
  • Stay informed on emerging technologies and best practices.
  • Contribute to RCC knowledge-sharing and playbooks.
• Compliance & Security
  • Follow strict change control processes for all BMS and smart system adjustments.
  • Ensure data integrity, cybersecurity, and operational compliance.
  • Maintain accurate audit trails of system access and configuration changes.

Essential System Knowledge

The RCC Operative must have working knowledge of the following:

• Building Management Systems (TREND, Tridium Niagara, or similar).
• Fault Detection & Diagnostics (FDD) platforms.
• IoT telemetry and device management systems.
• Energy management dashboards and analytics tools.
• Understanding of HVAC, lighting, and critical building services.

Candidate Specification

Qualification / Training

Experience and Knowledge