Accounts Support Specialist
Posted on 4/12/2024
ClickUp

1,001-5,000 employees

All-in-one productivity platform
Company Overview
ClickUp's mission is to save people time by making the world more productive. ClickUp has created one app to replace them all by offering docs, reminders, goals, calendars, and even an inbox – so all teams can use the same app to plan, organize, and collaborate.
B2B

Company Stage

Series C

Total Funding

$536.8M

Founded

2016

Headquarters

San Diego, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

27%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Critical and analytical thinking
  • Attention to detail
  • Technical skills
  • Experience with CRM processes and functionality
Responsibilities
  • Corresponding with clients via email, chat, and phone
  • Owning the customer experience
  • Articulating insights from customers to product, development, and marketing teams
  • Collaborating with colleagues at all levels
  • Contributing to the improvement of team processes and client-facing support documentation
  • Assisting customers with self-service billing and account processes
  • Navigating CRM payment logs
  • Collaborating with customers, third-party institutions, and team members to resolve billing inquiries
  • Finding financial solutions for customers
  • Meeting KPIs for efficiency, quality score, customer satisfaction, and attendance