Key Responsibilities

• Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales.

Install, integrate, configure, test, and deploy Identity and Access Management solutions.

• Provide knowledge transfer, training, and support to new hire and peers, as necessary.
• Remain current on SAML-SSO market trends, tools, methodologies, and best practices.
• Report status and escalating issues and risks.
• Troubleshoot and resolve routine issues and problems.
• Meet customer needs within SLAs and quality commitment KPIs.
• Propose ideas and recommendations; assist with implementing process improvements.
• Author technical documentation and create documentation for new processes.
• Bring solutions to customers and help with the migration of customer data.
• Respond to and address customer issues and concerns, providing exceptional customer support and service.
• Work on special projects and other duties as assigned by management
  
  

Qualifications

Required

• 3+ years’ experience in a customer facing technical role and aligned with Access Management solutions.
• 3+ years of hands-on experience in any Access Management products such as Okta, PingFederate and Microsoft Azure etc.
• Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools.
• Ability to motivate and inspire the team towards achievement of service excellence.
• Strong knowledge of technologies which impact Dow Jones solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocols, SAML and Single Sign-on solutions
• Strong project management and project coordination skills
• Basic understanding of LDAP and active directory
• Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals.
• Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business.
• Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience.
• Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.
• Experience running multiple parallel efforts/projects; Strong multi-tasking skills.
• Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals.
• Ability to quickly assimilate and apply new information relating to web technologies and information services.
• Excellent listening, negotiation, and presentation skills. Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills.

Preferred:

• Experience using Splunk, PingFederate, Microsoft Azure, Salesforce, and Jira
• Bachelor’s degree in computer science, or an equivalent combination of education and experience
• Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc.