Vanguard has an exciting new opportunity for a Creative Services Manager for our inhouse agency “RED”. RED has established the structure, strategic horsepower, and world-class capabilities to build Vanguard’s first-ever in-house creative agency. Teams across Vanguard are leveraging our centralized, consolidated creative operations; our goal is to partner with every division of the enterprise to bring business goals to life with standout marketing creative. We’re proud to take on creative work that would normally be outsourced to external agencies—and delivering world-class work more efficiently than ever before.

We are looking for a leader with expertise that includes graphic design, production, UX design and technology. You will lead and advise on crew who implement creative concepts and direction, design solutions, and/or art direction for print materials, presentations, user experiences, production and audiovisual mediums. You will use experience and technology to maximize crew and process efficiency and oversee creative content management and production strategy, in addition to budgetary and compliance considerations. You will also divide and assign workload and resolve highly complex issues escalated by direct reports.

Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Organizes and facilitates brainstorming sessions and critiques to drive content, design, and presentation solutions. Collaborates with internal clients to determine creative tools and solutions, ensure appropriate staffing, and provide support and guidance each step of the process. Leads external vendor strategy for creative services.
• Sets measurable goals to increase efficiency, performance, and quality of team output. Quantifies and reviews team efficiency by analyzing data and researches root cause of any issues. Audits crew and team work for quality control. Identifies opportunities to revise or dispose of obsolete or inefficient processes and practices.
• Provides status updates to the business regarding various creative services projects and processes. Partners with senior leaders to prioritize projects, accommodate workload changes, and resolve highly complex creative services issues.
• Develops design standards and helps evolve Vanguard’s brand identity by pioneering new creative services and strategies. Complies with Vanguard policies regarding electronic media.
• Collaborates with the business and leaders to ensure finalized products satisfy clients’ needs and expectations. Gains buy-in from leaders and stakeholders to implement new or non-traditional creative services or design concepts. Oversees the budget and resourcing constraints and communicates proactively to leaders of any concerns.
• May identify, collaborate with, and oversee external vendors on implementing higher profile or costly artistic services or design solutions for Vanguard.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Deep experience with graphic design, production, UX design and technology.
• Minimum of seven years related work experience, with at least two years of leadership in design, advertising, and communications in an agency and/or in-house team.
• Undergraduate degree or equivalent combination of training and experience. Graphic Design or other creative arts degree preferred.
• Portfolio link showing design and idea execution required.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission—we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.