Business Office Specialist

Springfield, Missouri, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Springfield, Missouri.

Why Guardian of the Heartland? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

SCHEDULE: MONDAY-FRIDAY 8A-5P.

As a supporting member to the local management team, assists in day-to-day financial support and operations of the pharmacy by providing assistance in monitoring of financial management, human resources and general administrative support as well as performing data and research assistance.

ATTRIBUTES REQUIRED:               

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy.
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor.”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently.
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level.
• Team Oriented – ability to work effectively and collaboratively with all team members.

ESSENTIAL JOB FUNCTIONS (could include, but not limited to the following):

Financial Support:

• Perform daily / weekly functions to include: daily deposits, payment postings, coding of invoices, and processing daily US Mail.
• Prepare ad-hoc system & AR reporting and research as requested by management team and support.
• Assist in collecting and managing reports related to credit card and private pay customers, ensuring process is efficient and accurate.
• Manage deposits, credit cards, and all cash related activities through Regions, Etactics, and BillerXchange
• As needed Assist with billing and collections function to ensure a high level of customer service is maintained and collection targets achieved by reviewing accounts and taking proactive approach to minimize AR risk.
• Manage and review the approval process for all expenses and invoices; ensure bills are being correctly submitted to Workday – coded accurately prior to submission for DFA approval. 
• Maintain the AP log and assist in accrual information for month end reporting.
• Other essential functions and duties may be assigned as needed.

Administrative (applicable as needed by location) :

• Prepare for, greet, and direct visitors to the pharmacy.
• Maintain calendars for all key dates and deadlines related to pharmacy events and the financial management of business.
• Help with preparations for, and assist with, Family Night for new facilities.
• Assist management with building and maintenance issues.
• Manage the ordering of office supplies and monitor expenses within budget.
• Provide administrative support to senior leadership as needed.
• Other functions and duties may be assigned as needed.

Human Capital (in the absence of onsite HR support):

• Manage the candidate flow in the applicant tracking system, completing phone screens with candidates, and scheduling interviews for the candidate and hiring supervisor.
• Initiate steps in applicant tracking system to move candidate through background and hire once a hiring decision has been made by the hiring supervisor.
• Oversee and manage local on-boarding of new employees including all steps to complete the HRIS transmission as required by Atlanta support staff.
• Ensuring all relevant benefits are communicated effectively and timely to employees including open enrollment deadlines.
• Train new employees on pharmacy policies, procedures, and processes
• Other functions and duties may be assigned as needed.

EDUCATION AND/OR CERTIFICATIONS

• High School Diploma or GED required; Bachelor's Degree (Math, English, Economics, Business, Computer Science, or similar) preferred
• Pharmacy Technician certification or ability to obtain Trainee’s license (per state requirements) preferred

SKILLS AND QUALIFICATIONS:

• 3+ years’ experience in a bookkeeping/analytical position
• Excellent MS Office skills; emphasis on Excel expertise; working knowledge of pharmacy billing/operating system
• Working knowledge of accounting principles required with strong analytical skills
• Confidentiality: ability to use exercise good judgment and maintain confidential information
• Excellent organizational and time management skills
• Ability to work in a demanding fast paced environment
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.

• The noise level in the work environment is usually low to moderate. 
• Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. 
• Requires desk work in office environment.
• Requires up to 0-20% travel, by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.