Full-Time

HVST Enterprise

Support Specialist

Confirmed live in the last 24 hours

Auctane

Auctane

1,001-5,000 employees

Provides shipping and logistics technology solutions

Data & Analytics

Junior, Mid

Remote in USA

Role is remote and can be based out of Texas or California.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School diploma or equivalent required. Technical certifications or degree is a plus.
  • Two (2) Plus years of Customer Service experience.
  • Familiar with database and/or Customer Relationship Management (CRM) software.
  • Strong understanding of CER expectations with an emphasis on building a relationship with our Shippers.
  • High degree of intellectual curiosity and thirst for knowledge.
  • High degree of professionalism and the ability to communicate complex processes clearly and with confidence.
  • Ability to create, manipulate and format spreadsheets in Excel and to work with project management software or other programs to create visual process flows is advantageous in this position.
  • Strong organization and attention to detail resulting in consistent follow-up and superior work balancing, scheduling.
  • Ability to make and keep commitments to multiple customers.
  • Windows OS
Responsibilities
  • Provide best in class customer service support to our shipping resellers and large volume fulfillment centers.
  • Reviewing and processing account set-up forms for new shipping customers to ensure timely set-up, compliance with company policies.
  • Track customer support issues and shipping volumes for large existing customers.
  • Escalate and help resolve ongoing service concerns that affect customer satisfaction and engagement.
  • Collaborate with internal and external customers for seamless onboarding experience.
  • Engage with multiple internal departments during the customer set-up process and communicate progress and expectations throughout the customer on boarding process.
  • Outreach to existing Stamps.com customers who may have newly qualified for the shipping program to convert them to shipping plans and greater engagement with our shipping program.
  • Structured weekly strategic account reviews.
  • Meet regularly with shipping specialists and the HVST manager for account reviews and strategic analysis of important shipping customers.
  • Assess and communicating needs and strategies for maximizing shipping revenue.

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

Company Stage

N/A

Total Funding

N/A

Headquarters

Austin, Texas

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

-1%

2 year growth

9%