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Ieg – Community Manager
Confirmed live in the last 24 hours
Los Angeles, CA, USA • Menlo Park, CA, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Social Media
  • Bachelor's degree in communications, marketing, or any equivalent work experience
  • Experience in the social media management (Facebook, Twitter, Instagram, etc.)
  • 2+ years of work experience in video game industry, especially in community management, customer support, QA, or related field
  • Extensive knowledge and gameplay experience of MOBA
  • Prior experience/interactions with the gaming communities - forum or user group management
  • Experience with social channel management, publishing calendars, reporting & analytics
  • Strong customer service ethic and great inter-personal communication skills
  • Writing skills for the announcements or forum notices, with a great sense of humor
  • Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high volume environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
  • Help maintain multiple source of communities (Reddit, Discord, Twitch etc.) and monitor/regularly report on the live-service issues and the players feedback
  • Work with 3rd party service providers to create weekly/monthly community events plan and executing them during the live-service
  • Plan on social postings and interact with players on the official social channels for the title
  • Work closely with Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
  • Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
  • Writing copy and proofreading various marketing materials and initiatives across a broad range of mediums, including print, video and web

10,001+ employees

Entertainment and social conglomerate
Company Overview
Tencent's is on a mission to use technology for good. The company operates social messaging service WeChat and has produced some of the world's most popular games and content.
Company Values
  • Integrity: Uphold principles, ethics, openness and fairness.
  • Proactivity: Pursue positive contributions, volunteer for responsibility and push for breakthroughs.
  • Collaboration: Be inclusive and collaborative, strive to progress and evolve.
  • Creativity: Push for breakthrough innovations, explore the possibilities of the future.