Quality Consultant @ Veeva Systems

Quality Consultant

Medtech Services

Posted on 3/31/2023

INACTIVE

1,001-5,000 employees

Website

Cloud computing services for pharmaceutical companies.

Company Overview

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Management

CategoriesNew

Consulting

Requirements

3+ years of relevant work experience within customer service or consulting
Self-starter and motivated individual with the proven ability to work independently in a dynamic environment
Troubleshooting skills and analytical thinking
Familiarity with Quality related processes (e.g. CAPA, Complaints, Non-Conformance, Product Surveillance, Change Management)
General understanding of compliance and computer systems validation requirements
Bachelor's degree or equivalent work experience required

Responsibilities

Participate in Vault Design review and Configuration workshops with MedTech stakeholders from Business and IT: gather requirements, design, configure and support validation of the delivered Quality processes
Solution and configure the Vault Quality Suite to meet customer business needs
Support customers' success from the beginning to the end of the engagement
Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers

Desired Qualifications

Work experience directly related to the Medical Devices and/or Diagnostics space
Computer Science, Life Science or related degree preferred
Experience supporting the implementation, design, and administration of Document Management/Quality Management Systems
Familiarity with MedTech Quality System regulatory requirements and guidelines (e.g.: FDA QSR, ISO 13485, 21 CFR Part 11, 21 CFR 820, 210, GAMP)
SaaS/Cloud delivery experience

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

The Role

Are you driven and self-motivated? Are you passionate about bringing purpose-built technologies that enable greater compliance and process efficiencies to MedTech Companies? Are you looking for a collaborative work environment where you are encouraged to contribute and share your thoughts and ideas?

Veeva is looking for experienced professionals to implement Veeva Vault Quality solutions for our Medical Device and Diagnostic customers. The ideal candidate will utilize their industry experience to transform the way our customers collect, maintain, and Quality related processes and documentation. They will also contribute ideas and work with other Veeva team members to innovate and refine our internal processes, share feedback and work with our product team, and enhance our delivery model to meet the ever-changing needs of the MedTech industry.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role with the requirement to travel up to 40%. Opportunities are available across the UK. Qualified UK-based candidates are encouraged to apply.

What You’ll Do

Participate in Vault Design review and Configuration workshops with MedTech stakeholders from Business and IT: gather requirements, design, configure and support validation of the delivered Quality processes.
Solution and configure the Vault Quality Suite to meet customer business needs.
Support customers’ success from the beginning to the end of the engagement.
Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers.

Requirements

3+ years of relevant work experience within customer service or consulting.
Self-starter and motivated individual with the proven ability to work independently in a dynamic environment.
Troubleshooting skills and analytical thinking
Familiarity with Quality related processes (e.g. CAPA, Complaints, Non-Conformance, Product Surveillance, Change Management)
General understanding of compliance and computer systems validation requirements.
Bachelor’s degree or equivalent work experience required.

Nice to Have

Work experience directly related to the Medical Devices and/or Diagnostics space
Computer Science, Life Science or related degree preferred.
Experience supporting the implementation, design, and administration of Document Management/Quality Management Systems.
Familiarity with MedTech Quality System regulatory requirements and guidelines (e.g.: FDA QSR, ISO 13485, 21 CFR Part 11, 21 CFR 820, 210, GAMP)
SaaS/Cloud delivery experience

Perks & Benefits

Allocations for continuous learning & development
Health & wellness programs

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.