IT Helpdesk Specialist
Posted on 1/14/2023

51-200 employees

Residential energy storage & eletrification devices
Company Overview
Span’s mission is to design, build, and deploy products that electrify to aid in decarbonizing the world and to slow the effects of climate change. The company is reimagining the 100-year-old electrical panel by providing electrification upgrades like solar, home battery, and EV charging equipment.
San Francisco, CA, USA
Experience Level
Desired Skills
  • Excellent communication skills, including the ability to communicate with technical and non-technical staff, both verbally and in written responses
  • Knowledge of Microsoft Office suite and Google Workspace
  • Strong written and verbal communication skills, as well as interpersonal skills, are a must!
  • Demonstrated excellence in organizational and time management practices are preferred
  • Accuracy in work is a must
  • Ability to operate individually and with Software support
  • Mac and Windows OS troubleshooting
  • Some network knowledge (TCP/IP, VPN, routing)
  • Experience with Hardware Configuration (desktops, laptops, peripherals)
  • Experience with Email and Calendar Systems (Google apps, Outlook)
  • Experience with Remote Access solutions
  • Bachelor's Degree preferred
  • MS Office Suite
  • Manage the IT helpdesk requests ensuring problems are resolved in a timely manner
  • Documents calls and resolutions to ensure continuity throughout the team
  • Document, track and record devices in the Asset Management System
  • Perform Add/ Remove changes for employee onboarding and offboarding
  • Instruct end-users in the appropriate use of equipment and/or software relating to various workflows
  • Create and update internal documentation of systems and processes for IT referencing. Utilize documentation to better educate staff on proper workflow by formatting documents